Senior Consultant, Go-To-Market Client Services

Visa DPS a processing asset at Visa is focused on providing futureready innovative processing products with superior performance. Visa DPS customers include traditional financial institutions Fintechs Neobanks and 3rd party aggregators. Building upon foundation of Visa DPS debit processing business we are expanding our capability to include additional payment types such as credit. To affect this new solution we are looking for digital savvy client experience leaders who are passionate about innovating and delivering differentiated client and enduser experiences in the processing space. They will be responsible for aggressively expanding new Visa DPS solutions by delivering new offerings that will be integrated into existing Visa DPS foundational platforms. As part of this new team you will help influence and shape our new product offering.

The Senior Consultant GoToMarket Services is responsible for the Client Service framework of new product launches and optimization of processing products such as Credit and BNPL. Accountability spans across endtoend service experience from presales to full product activation driving standardization in alignment with Visas client centric GoToMarket architecture.

As a Senior Consultant in the GoToMarker services team you will:

• Define the endtoend GoToMarket service experience for a client and develop necessary documentation to educate Client Services and ensure they have the necessary artifacts to educate and execute the strategy with clients.

• For new products and initiatives incubate onboarding and implementations create SLAs and implementations blueprints establish ongoing support and client optimization blueprints to be utilized by regional Client Services teams.

• Define strategic plan to migrate support to wider Client Services teams with a focus on operational efficiency scalability and consistency.

• Partner with Product to provide input to design development implementation client engagement and support process with regional feedback and a client lens.

• Develop strong partnerships with Global Product Regional Client Services and Technology teams to be recognized as a key contributor to their success.

• Become DPS processing products subject matter expert in Client Services including knowledge of the processing requirements APIs implementation guides client integration options deployment and postproduction support.

• Use technical expertise blended with business acumen to solve complex problems independently.

• Engage regularly with regional Client Services peers to socialize and educate details of the Product pipeline define processes and artifacts applicable to all regions and maintain a continuous feedback loop to provide timely feedback to Product.

• Engage in the development and execution of Product KPIs ensuring regional alignment.

• Identify/prioritize key product needs dependencies with regions define success measures and track status with product.

• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of  experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions where little or no precedence exists.
• Ability to communicate complex technical concepts in a focused and wellorganized manner.
• Willingness to take on new challenges in a fastpaced environment and be flexible with multitasking and changing priorities.
• Ability to work in the grey area where answers may not be known but need to be developed.
• Excellent verbal and written communication skills problem solving skills attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
• Subject Matter Expertise in multiple areas such as card payments products and services payment technologies wallet services gained through years of experience supporting clients and new product initiatives within a paymentprocessing environment.
• Demonstrated understanding of digital payments and webbased technology including HTML webbased service APIs JSON XML.
• Working knowledge of transaction processing (message routing authorization clearing & settlement).
• Exhibit advanced planning organizational and problemsolving skills.
• Demonstrated ability to work in a complex organization to figure out business and customer needs providing the best solution to meet those needs.
• Functional Project management experience in a client facing role.
• Subject Matter Expertise in areas such as network management processing interfaces AI and digital assets to support new payment technologies.
• Strong understanding of machine learning techniques neural networks and deep learning frameworks.
• Knowledge of industry standards and best practices related to AI and machine learning.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 120900.00 to 175400.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime