1. Problem Solving and Solution Design:
Identify and solve ambiguous problems architectural deficiencies or areas where your teams systems hinder the innovation of other teams.
Design and deliver pragmatic efficient and costeffective technology solutions to address complex business problems.
Make appropriate tradeoffs and reuse or extend prior work where possible.
Thoroughly test your work and ensure clear accurate and concise documentation.
2. Strategic Contribution and Influence:
Participate in strategic planning and decisionmaking with customers partner teams and peers.
Work backwards from the customer experience balancing customer requirements with team requirements and influencing your teams goals and programs.
Participate in your organizations Operational Planning process.
Actively review your teams technology solutions and operations.
3. Team Mentorship and Development:
Train new teammates helping them understand your teams customers systems and processes.
Participate in hiring and developing others and effectively mentor team members within your organization.
4. Operational Excellence:
Deeply understand your teams systems and thoroughly diagnose problems in all aspects of operations including hardware software and operating environments.
Resolve the root cause of difficult performance reliability or availability issues and deliver innovative solutions.
Learn how your teams components behave as part of the larger organizational system and analyze systems to identify operational risks at the product or service level.
Participate in design operations and postincident reviews to identify risks to resilience and deliver projects that mitigate those risks.
Improve operational excellence across teams and provide guidance to peers outside your own team.
About the team
Amazon Pays mission is to be the most preferred way for Amazon customers to pay no matter where they are paying. We deliver experiences that bolster the trust customers already hold for Amazon. We consistently improve our product to drive differentiated convenience and value customers expect from Amazon with features that Amazon can deliver for our customers better than anyone else. We are a startup within one of the worlds largest companies embracing a how might we mindset in front of any obstacle we face to scale.
Experience in automating deploying and supporting largescale infrastructure
Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
Experience with Linux/Unix
Experience with CI/CD pipelines build processes
Proven track record of designing and delivering innovative technology solutions to complex business problems
Strong problemsolving and critical thinking skills
Excellent communication and collaboration abilities with the ability to work effectively with crossfunctional teams
Experience in strategic planning and decisionmaking with the ability to balance customer and team requirements
Expertise in diagnosing and resolving complex operational issues with a focus on improving system resilience
Experience in mentoring and developing team members
Experience with distributed systems at scale
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