Associate Director - IT Network

R1 is a leading provider of technologydriven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics Al intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers frontline associates healthcare operators and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more a place where were all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024 by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare Top 100 Best Companies for Women by Avtar & Seramount and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems hospitals and physician practices. With over 30000 employees globally we are about 16000 strong in India with presence in Delhi NCR Hyderabad Bangalore and Chennai. Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities.

Position Title:Associate DirectorIT Infra and Operations

Function:IT Infra and Operations

Location:Chennai preferred. Open for NCR/Hyderabad

Shift Timings:03:00 PM to 12:00 AM IST

Job Description: The Associate Director Network Operations will lead the design implementation and management of a robust network infrastructure to support the organizations operations. This role involves strategic planning operational oversight and leadership to ensure the performance scalability and security of network systems. The individual will also manage a highperforming team vendor relationships and contribute to the alignment of network services with organizational goals.

Key Responsibilities:

Network Operations Management:

• Oversee the daytoday operations of the enterprise network infrastructure including LAN/WAN wireless voice and security systems.
• Ensure maximum network uptime performance and reliability through proactive monitoring and issue resolution.
• Develop and implement operational best practices and policies to enhance efficiency and security.

Leadership and Team Management:

• Lead and mentor a team of network engineers and administrators to achieve operational excellence.
• Foster a collaborative and highperformance culture within the network operations team.
• Manage workload prioritization performance evaluations and professional development of team members.

Strategic Planning and Execution:

• Collaborate with senior leadership to develop and execute the network infrastructure roadmap in alignment with business objectives.
• Identify emerging technologies to enhance network capabilities and recommend upgrades or improvements.
• Plan and execute largescale network projects such as data center migrations WAN transformations and SDWAN implementations.

Vendor and Stakeholder Collaboration:

• Manage relationships with vendors and service providers ensuring SLAs are met and costs are optimized.
• Work with crossfunctional teams to align network solutions with business and IT goals.
• Act as an escalation point for critical network issues and collaborate with stakeholders to resolve them.

Security and Compliance:

• Implement and maintain network security protocols including firewalls VPNs and intrusion detection/prevention systems.
• Ensure compliance with industry standards regulations and organizational policies.
• Conduct regular network audits and risk assessments.

Budgeting and Reporting:

• Prepare and manage the network operations budget ensuring costeffective solutions and resource allocation.
• Provide regular reports and updates to senior leadership on network performance incidents and initiatives.

Qualifications and Skills:

Educational Background:

• Bachelors degree in Computer Science Information Technology or a related field (Masters preferred).

Professional Experience:

• 10 years of experience in network operations with at least 3 years in a leadership role.
• Strong expertise in enterpriselevel networking technologies (Cisco Juniper Palo Alto etc.)

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fastgrowing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit:

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