Presales - Sr Enterprise Architect / Field CTO for Commercial Business
Presales - Sr Enterprise Architect / Field CTO for Commercial Business
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1 Vacancy
Job Description
Role Summary
ServiceNow is seeking an Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical and business leaders in our largest customers by developing cross-functional strategies and solutions. The Enterprise Architect role is focused on bringing business acumen technical expertise real-world experience strong executive engagement skills and an inspirational mindset to help our customers in the XXX vertical industries to standardize on ServiceNow as the AI platform for business transformation. You will act as a business and technical leader for our customers in constructing the most complex solutions designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high-level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best in class solutions. You will work alongside customers partners and other account team roles to ensure the strategic business and technical integrity of proposed ServiceNow solutions providing architectural guidance and support throughout customer engagements.
Key Responsibilities
Engage and Collaborate: Partner with customer executives internal colleagues and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform. Translate insights into scalable secure and resilient solutions that address real business challenges.
Lead and Design: Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives such as IT Transformation Digital Products and Services and Agentic AI. Showcase how ServiceNow delivers measurable value across these domains.
Build Vision and Present: Shape and communicate a compelling vision that connects customers business strategies with the ServiceNow enterprise AI platform. Help unlock value across their current and future technology landscapes.
Customer Advisory Deliverables: Articulate the value of ServiceNow solutions by conducting workshops to create customer deliverables that prescribe advise on topics like strategy and vision alignment current and future state architecture strategic roadmap operating model and governance best practices and industry reference architecture.
Foster Strategic Communication and Innovation: Engage in meaningful dialogue using the language and frameworks of customer Enterprise Architects Technical Architects and Domain Architects. Position ServiceNow as a natural fit within their architectural ecosystem.
Win as a Team: Collaborate internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts. Act as a bridge between customer needs and ServiceNows go-to-market and product strategies.
Lead Thought Leadership and Community Engagement: Represent ServiceNow in panels conferences and community forums. Share best practices reference architectures and industry assets to elevate the brand and inspire innovation.
Qualifications :
To be successful in this role you have:
Experience and Certifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
15 years of IT experience including 10 years of success influencing senior technology leaders in pre-sales customer or delivery-focused roles
5 years of experience working with or implementing ServiceNow solutions
Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
Current ServiceNow Certified System Administrator (CSA) certification
Architecture Expertise
Expertise designing implementing and managing advanced architectures in an application domain
Experience integrating multiple systems or platforms
Familiarity with Enterprise and Industry Architecture frameworks (TOGAF Zachman IT4IT BIAN TMForum)
Excellent understanding of architectural principles for cloud-based platforms (SaaS PaaS multi-tenancy automation)
Experience and understanding of multiple technical domains: application data DevOps AI/ML integration big data mobility analytics
Technical Strategy and Innovation
Experience integrating AI into workflows and decision-making processes
Proficiency in designing and implementing scalable secure and robust IT solutions
Up-to-date with emerging technology trends and developments
Ability to prioritize work and make strategic bets on high-impact areas
Communication and Stakeholder Engagement
Excellent communication and executive engagement skills
Ability to simplify complex concepts into compelling solution designs
Passion for building business relationships and driving customer-centric proposals
Leadership and Team Development
Proven ability to lead and mentor technical teams
Fostering a culture of continuous improvement and technical excellence
Problem Solving and Strategic Thinking
- Strong problem-solving skills
- Ability to think strategically and align technology with business goals
- Travel is assumed and expected to be 50%
For positions in this location we offer a base pay of $175000 - $220000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
