Associate Systems Analyst (2 - 3 years of experience in L2 Application Support)
Associate Systems Analyst (2 - 3 years of experience in L2 Application Support)
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Job Description
Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization prioritizing customer experience and enduser support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor this role will provide expert (L2 level) support and maintenance for software applications resolve complex technical issues collaborate with various departments and implement best practices to enhance service delivery and user satisfaction.
Role & Responsibility
Provide level 2 support to resolve incidents as per the SLA.
Maintain internal and vendor applications to meet standards.
Ensure data privacy requirements are uptodate in the Data Privacy Tool.
Fix security vulnerabilities within the given timeframe.
Follow IAM policies and procedures.
Work with vendors and the Operational Resiliency team to assess service impacts and define recovery metrics.
Report noncompliance situations.
Ensure operational excellence for full stack services.
Offer offhours support for critical incidents as needed adhering to the SLA.
Maintain clear communication with the project team and stakeholders.
Shift timings applicable.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications
Bachelors degree OR 3 years of relevant work experience
Preferred Qualifications
Bachelors degree OR 3 years of relevant work experience
Minimum of 2 years of experience in developing and supporting full stack solutions.
Familiarity with these frameworks and technologies (preferred):
- .NET C#
- Angular or React
- AWS or similar cloud technologies
- SQL MySql or equivalents
- MongoDB or Kafka
- CI/CD
Ability to optimize performance and conduct automated unit testing.
Strong oral and written communication skills.
Understanding of agile methodology (preferred).
Strong analytical skills.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
