REF71073Y_- Senior Program Analyst - EIT - Service Desk - Vizag - 3 to 5 years Exp
REF71073Y_- Senior Program Analyst - EIT - Service Desk - Vizag - 3 to 5 years Exp
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Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities: * Attend all the Tickets forwarded by Service Desk.* Taking follow up with engineer of daily basis work.* Ensure Tickets are resolved within SLA agreed with WNS.* Escalate Tickets to the next level as & when required to the respective Backend teams and follow up to its closure with a complete resolution.* Asset Inventory management.* Providing support for Desktop applications (MS Office& 2013 Operating system Microsoft Windows 8 windows 8.1 windows 10 Windows 11 Office communicator Citrix and Outlook Email etc.)* Active Directory User Administration.* Coordinate with IT functional teams such as Server Network and telecom teams for installation.* Providing daily support for printers and Scanner.* Reimage the system using SCCM* Managing and configuring the IP Phones and PSTN Phones.* To ensure all the desktops and laptops are covered with Latest AntiVirus DAT & relevant security patches Maintain software and hardware inventory records.* LAN trouble shooting LAN patching and working on different network related issues Safe Boot (MacAfee End encryption & bitlocker) Installation on Laptop.* Troubleshooting of hardware and O/S Software Installation.* Basic Networking & Data sharing * TCP/IP Configuration Internet Maintenance* User Profiles Backup and Restore. * Sharing folder sharing device & Printer.* Knowledge on Video conferencing Setup in daytoday work and AV Support (Audio/Video) Conferencing.* Provide accurate shift handovers and email communication to the respective Managers.* Providing remote support through RDP VPN MSLYNC DameWare utility.* Resolving application related issue inside as well outside terminal (RDP) Citrix & VM Ware player.* Experience in Handling International Clients* Providing End User Support process.* Participation in IT/InfoSec audit related activities which will be as per audit standards.* Excellent communication skills* Timing 24*7 Rotational* Coordination with client on IT requirements* Provide L1/L2 support to users* Ensure Service Levels are consistently met with continuous improvement. * Daily monitoring of tickets across locations.* Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups Ramp down.* Pro Active Inventory management EPO Compliance SCCM Compliance.* Ensure right skill resource availability across locations.
Qualifications :
Bachelors Degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
