Digital Process Lead

About this role

As the Digital Process Manager you will be responsible for managing the risks against the process assessing and preparing for the impacts of change and seeking opportunities to drive continuous improvement. Youll be able to work with stakeholders across Product Tech Operations and other areas of the business to act as a pivotal integration point to ensure customer interactions in our digital platforms are delivering good outcomes for customers.

What youll do

Youll be responsible for ensuring the Digital processes are well managed with effective controls monitored effectively and ensuring that the impacts of change on the process are managed appropriately. To do this youll be expected to work across the business with many stakeholders who play a part in delivering effective digital customer journeys.

Specifically youll be expected to

• Establish practices to manage the day to day activities related to your processes including review of process health progress made on initiatives and prioritization of improvements

• Understand how your process works and proactively identify and mitigate risk that means mapping out business processes understanding and mitigating business risks and ensuring we have the right controls and solutions in place and continuously making them better

• Partner with the broader process management community to identify opportunities to improve the interactions between digital processes and other operational processes to deliver good customer outcomes

• Partner with the broader business to ensure new functionality or key changes to the digital platforms are implemented with robust controls clear ownership and a focus on good customer outcomes

• Monitor Key Results and Critical to Quality Metrics and share performance insights to stakeholders and business partners and adjust your roadmap as necessary

What were looking for

• Process management experience preferably within a regulated industry

• Great attention to detail to understand key processes systems and technology

• Experience in managing risks and building controls

• Ability to work crossfunctionally with lots of stakeholders to drive critical business decisions

• A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.

• A good decision maker able to bring a healthy balanced approach to business with a strong customer focus

Where and how youll work

This is a permanent position based in our Nottingham offices.

We have a hybrid working model so youll be based in our Nottingham office 3 days a week on Tuesdays Wednesdays and Thursdays.

Mondays and Fridays provide the flexibility to work from the office or home depending on what suits you best.

Whats in it for you

• Bring us all this and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including seasonticket loans cycle to work scheme and enhanced parental leave

• Openplan workspaces and accessible facilities designed to inspire and support you. Our Nottingham headoffice has a fullyserviced gym subsidised restaurant mindfulness and music rooms. In London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caf

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.