Assistant Night Manager - JW Marriott Grosvenor House

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Grosvenor House Located on Park Lane in the heart of Mayfair our distinguished 5star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde grand 5star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so.

We are currently recruiting foran ambitious and passionate Assistant Night Managerwho strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International the worlds largest and most celebrated hospitality brand.

What we are looking for

• An individual with strong interpersonal skills and good people management ability
• Being innovative proactive and reliable able to work alone and within a team
• Sufficient experience in a similar position and strong Front Office / Managerial experience
• An ambassador who must have a passion for hospitality being a role model as a leader and having a drive for sales

JOB SUMMARY

Serves as the property Manager on Duty overseeing all property operationsensuring its high quality as well as maintaining andexceeding standards during the overnight shift. The Assistant Night Manager will also;

• Representproperty management in resolving any guest or property related situation.
• Personally assistin resolving any issues and completing tasks.
• The Assistant Night Manager needs to have a strong background in a hotel night time front of house role with a passion for creatingmemorable moments attention to details and personalised guest service.
• Provideservices that meet and exceed guest expectations at every turn ensuring ongoing repeat business and loyalty from our guests.
• Improves service offering from all departments by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Develops specific goals and plans to prioritize organize and accomplish theirwork
• Assists Front Office Manager and Night Manager in all areas to ensure a correct and smoothlyoperating department
• To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
• To carry out departmental standards in accordance with the SOP Manual.
• To ensure correct billing procedures are followed with minimum adjustments and ensuring strict attention is paid to the Hotels credit policy. Monitor on a daily basis all guest credit limits ensuring we have a valid payment method for each guest.
• To complete all daily audit checks and ensure any discrepancies are followedup and resolved immediately.
• To be aware of all emergency procedures and be able to put systems in place to minimise disruption to guest/operation.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services front desk housekeeping or related professional area.

OR

2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.

REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE

As a worldclass leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. Youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Well support you in and out of the workplace by offering:

• Teamspirited coworkers
• Encouraging management
• Wellbeing programs
• Comprehensive Training and Development program
• Marriott Discount Card enabling to benefits from hotel room gift shops and F&B across 130 countries.
• Recognition programs
• Meals at work
• Uniform
• Enrolment of Perks at Work Access to unlimited deals of retailers and more
• 20days holiday increasing with service
• Cycle to work scheme
• Pension & Life Assurance
• Awards and recognition celebrations and many more.

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.