Resource Planner
Resource Planner
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1 Vacancy
Job Description
Were VIVID! We offer a vibrant friendly inclusive culture that supports develops and attracts the best people!
Were currently recruiting for a Resource Planner to join our team in Basingstoke! This is a fulltime permanent position working 37 hours per week. Due to the nature of this role youll be in the office 4 days a week working alongside the rest of the planning team.
Want to know what we can offer you
- 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
- A productivityrelated bonus scheme to enhance your takehome
- A generous contributory pension of 6%. Well match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity paternity adoption and shared parental leave
- Access to counselling legal and financial information
- Electric car scheme
- Huge variety of inhouse & elearning courses and a range of coaching and mentoring programmes
Heres the facts about the role:
As Resource Planner youll be a helpful point of contact for our customers contractors and trades staff (mostly by phone).Youll ensure the most effective and efficient scheduling of appointments for repairs & maintenance using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. Youll make sure the appointments are attended and completed within set timescales and reschedule jobs when needed ensuring the customers are kept in touch with.
Youll provide a range of information to enable managers to monitor compliance with both corporate and legislative timelines and standards ensuring that the services comply with appropriate legislation professional standards and VIVIDs values standards policies and priorities.
As a resource planner youll monitor diaries to ensure that resources are fully utilised. And liaisewith the other planning teams to use trades staff from other areas when needed to fulfil the be confident in the use of computer programmes and be able to learn new systems quickly. Thisll help you to raise close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their handheld devices.
This is a fastpaced busy role so youll need to be able to multitask and prioritise workload whilst always remaining calm and professional especially when liaising with customers. Youll have strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers! Youll have previous experience working in a similar planning or scheduling role and will have experience working in a busy customer focused role. Youll have awareness ofor experience working in the social housing sector.
Interviews are due to take place Monday 9 June.
The Company
Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the longterm and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.
Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the fifth largest developer of new homes amongst housing associations in England having built over 1500 last year.
This is summed up in our vision More homes bright futures.
Living VIVID
Were ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations.
As a people business we work hard to create a highperforming and fun working environment. We invest in our peoples development whilst looking after their wellbeing with our awardwinning initiatives.
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
Were committed to diversity and inclusion and want people from all walks of life to apply for our vacancies.
Were a disability confident leader with disabledfriendly offices and well make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application please get in touch with us
on 0 or email.Well be happy to help.
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Employment Type
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