CSL Team Leader
CSL Team Leader
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Job Description
We are working closely alongside a Local Authority in Haringey to assist with the appointment of a CSL Team Leader on a 3month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 20.28 26.74 per hour
Summary:
This role is a key part of Haringey Councils Customer Experience and Operations service. The successful candidate will manage a team across facetoface digital and telephone channels supporting service delivery and improving customer experience. You will be the escalation point for complex enquiries and support the Customer Service Manager in operations and service development.
Responsibilities:
- Manage a team to deliver highquality customerfocused services across multiple contact channels.
- Specialise in either facetoface digital or telephonebased customer service delivery.
- Act as a point of escalation for complex and technical enquiries.
- Support and deputise for the Customer Service Manager including attendance at meetings.
- Ensure efficient handling of service enquiries complaints and feedback.
- Oversee team training performance monitoring and development.
- Participate in the design and delivery of service improvement initiatives and policies.
Essentials:
- Extensive experience managing and motivating teams in a highvolume customer service environment.
- Strong knowledge of relevant customer service legislation procedures and best practices.
- High standard of written and verbal communication skills.
- Strong IT skills including MS Office and CRM/contact centre systems.
- Ability to manage multiple priorities under pressure and deliver to deadlines.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an Basic DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1500202
Employment Type
Full Time
