Team Lead Customer Care - DACH
Team Lead Customer Care - DACH
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Job Description
s Team Lead you will oversee daytoday operations workforce planning quality assurance and
continuous improvement. Youll play a key role in fostering customer loyalty and operational
excellence by driving efficiency and trust across the customer journey.
Tasks
Lead and coach a multilingual support team in a highvolume servicedriven environment
Manage KPIs quality standards and team performance
Resolve complex customer issues and handle claims escalations
Optimize processes and support the onboarding and training of new team members
Collaborate with crossfunctional teams including logistics sales and finance
Champion a customerfirst culture and contribute to overall customer success strategy
Requirements
35 years experience in customer care including 12 years in a leadership role
Strong communication coaching and people management skills
Proven track record in B2B customer support ideally in the automotive or techenabled
sectors
Comfortable working with tools like Zendesk Salesforce Service Cloud or similar platforms
Fluent in German and English (additional European languages are a plus)
Benefits
Hybrid working model
Opportunity to lead a large international team
Be part of a digitallydriven innovative business transforming the automotive wholesale
space
Collaborative and fastpaced environment
Interested in joining a team where customer excellence meets innovation
Apply now or contact us directly to learn more about this exciting opportunity with our client
Employment Type
Full Time
