Manager, Operations, Controls and Governance
Manager, Operations, Controls and Governance
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Job Description
In todays dynamic global environment effective risk management and robust controls are essential for maintaining the integrity and success of our asset management operations. As part of GWAM Operations our team plays a pivotal role in this mission. Join us to help drive excellence and innovation in risk management practices across our global operations.
We are seeking a manager to assist in the controls and governance practices of the Global Fund Services Operations team within Global Wealth Asset Management (GWAM). As part of the first line of defense the Manager will report to the Director of Operations Controls & Governance. They will be responsible for identifying and managing risks and ensuring that operational controls are designed implemented and functioning effectively.
The Manager will collaborate closely with the Operations team of the Global Fund Services Operations as well as other stakeholders such as the GWAM Risk Management and Compliance teams (second line of defense) and Internal Audit teams (third line of defense).
Key Accountabilities:
Assist the GWAM Global Fund Service Operations team in managing risks to enhance operational risk controls.
Develop and refresh Risk and Control SelfAssessments (RCSAs) for various Operations teams.
Review the adequacy of risk management and internal controls identify issues and develop remediation actions.
Conduct periodic control tests report findings to management propose remediation plans and raise issues with corrective action plans.
Recommend new controls to address identified gaps.
Collect review and manage internal risk incidents and loss events ensuring timely logging and development of corrective action plans (CAPs) within set deadlines.
Monitor corrective action plans and review evidence from control owners to ensure issues are resolved.
Collaborate with Operations and Risk Management teams on various risk practice initiatives including the Operational Resilience Program and manage these initiatives within target dates.
Develop and deliver regular risk reports for senior management.
Foster and maintain strong relationships with Operational Leaders as well as GWAM Risk Management Compliance and Audit teams.
Qualifications:
University degree in Accounting Finance or Business Administration with 35 years of relevant experience.
Accounting designation such as a CPA designation is considered an asset.
Strong understanding of the asset management and investment fund structures in Canada and/or in the U.S.
Experience in executing risk and control selfassessments internal controls project management and identifying opportunities and risks within business processes.
Strong analytical and problemsolving skills.
Diligent in maintaining project plans adhering to timelines escalating issues appropriately and documenting outcomes for reporting to senior stakeholders.
Strong communication and interpersonal skills with the ability to convey information clearly to various audiences.
Knowledge of risk management principles.
Knowledge of data analytics practices is considered an asset.
The successful candidate will berequired to communicate in English and Frenchin order tosupportclients from various jurisdictions outside of Quebec.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Working Arrangement
Salary range is expected to be between
$83250.00 CAD $149850.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
