Customer Experience Specialist
Customer Experience Specialist
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Job Description
Customer Experience Specialist Join Australias No.1 Life Insurer!
Melbourne/ Sydney/ Brisbane based Flexible Working Fulltime
Start Date: Monday 30th June 2025
The Customer Experience Specialist is primary responsibility is to provide a best in industry experience when dealing with all customers (internal and external) through adhering to the customer practices being authentic empathetic engaging risk aware and doing what you say youre going to do.
In this role you will:
- Operateas the primary point of contact aimto achieve first point resolution
- Administrative tasks within service standards and monitorservice delivery and quality
- Respond to escalations and complaints taking responsibility to gain quick resolutions
- Understand our responsibilities per Privacy law and compliance guidelines and execute activities within these
- Identify trends and provide feedback to the Team Manager to prevent reoccurrence
- Engage in creating a supportive team environment whilst actively sharing skills and knowledge
- Provide collaborative support and assistance to other teams within the Customer Contact group on an adhoc basis
- Youll receive comprehensive training and development as you learn about the Life Insurance industry products and services. The initial induction is followed with on the job learning in a focused development environment.
Qualifications :
- Customer centric with excellent customer service skills and friendly telephone manner
- Ability to work as part of a team and contribute to positive outcomes for the tea
- Excellent verbal and written communication skills
- Ability to multitask and display effective time management skills
- Previous experience within a Contact Centre environment
- Work within rostered shifts; the Service Centre is open from 8am to 7pm weekdays
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LIHybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
