Relationship Associate - Adelaide

• Permanent parttime Opportunity based in Adelaide
• Collaborative & challenging fast paced culture
• Use your expertise to drive positive outcomes for our customers

As a Relationship Associateyou will:

• Drive customer advocacy by being an empowered case resolver for customer servicing enquiries
• Complete customer requests in a timely manner
• Be accountable for customer adoption of digital channels including education of customers to transition to selfservicing channels to simplify customer banking
• Align to local teams and build relationships with customers through retaining local knowledge.
• Be an expert in onboarding new to bank customers and completion of KYC requirements
• Proactive management of the Term Deposit Rollovers and opening of new Term Deposit Accounts
• Assist customers/bankers with Asset finance quotes documentation and payout information for customers

What you will bring:

• Demonstrate customer obsession and ability to deliver superior customer service on a consistent basis
• Understanding of KYC onboarding compliance requirements
• Knowledge and understanding of digital platforms and customer selfservice channels
• Foundational NAB System Knowledge proficiency in Siebel Ebobs and NABONE desirable

Please note your working days will be from Wednesday Friday 8.45am5:30pm.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated.

Build your career with NAB

At NAB we encourage our colleagues to invest in their skills experiences and careers. To put your best application forward we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations you should seek your People Leaders endorsement and apply.

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

Feel free to reach out to the Talent Acquisition Team with questions but please note to ensure we run a fair and equitable process for all colleagues well often guide you to apply through the process outlined above.

Looking for career advice

Were excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.

We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role please let the Talent Acquisition Consultant know.