Desktop Support Analyst
Desktop Support Analyst
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Job Description
- Full time permanent position
- 5 days in office
- Commencing immediately
The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health professions.
This is a full time permanent opportunity based at our Perth office.
About the role
The Desktop Support Analyst will be responsible for second level of support for Ahpras Business Services / IT range of Services as outlined in our services catalogue to all Ahpra Staff Executive and Board members. This role will be the escalation point for service desk analyst and become a conduit between service desk and other teams in the IT Directorate. The role is also expected to provide first level support when required.
In this role you will:
- Provide support for a mix of servers workstations applications and Microsoft 365 environments.
- Ensure endtoend ownership of support requests providing regular updates to stakeholders and maintaining effective communication with customers during major incidents while managing activities in the Service Desk/Desktop space for incident resolution.
- Own and maintain the Known Error Database ensuring issues impacting services are identified and resolved.
- Work to specified Service Level Agreements (SLAs) to deliver consistent customer experiences.
- Manage and finalize all service desk requests via phone service portal or in person providing both first and second level support.
- Install maintain test analyse and resolve issues for all local and remote hardware and software including PCs mobile phones tablets laptops printers and peripherals.
- Maintain uptodate fleet management by tracking ICT assets including inventory warranty and license information in the asset management system.
As the ideal candidate you will demonstrate the following:
- Relevant tertiary qualifications preferred or equivalent experience in required areas of expertise.
- Minimum 3 years of experience in a Level 12 IT support role.
- Thorough proficiency and proven experience working with Windows Active Directory Azure Entra ID Exchange M365 Microsoft Intune/SCCM Azure VMs windows 10/11.
- ITIL certification Azure Microsoft 365 certifications and PowerShell skills are highly desirable.
- Strong troubleshooting and problemsolving skills.
- Team player ready to contribute whatever it takes or play any role on a team to get the job done.
- Ability to work independently and collaboratively in a fastpaced environment prioritising tasks and managing multiple competing priorities effectively.
- Experience working with multiskilled teams across various technical disciplines.
- Ensure customer satisfaction and positive client experience.
- A friendly positive and customerfocused attitude.
Position description:RD Desktop Support Analyst (CL4).pdf
What we offer
- Inclusive and supportive colleagues enjoy coming to work and collaborating with your team
- 17.5% leave loading
- You will receive a company laptop
- Professional development opportunities including Linkedin Learning licenses
- Salary packaging arrangements including novated leasing and education expenses
- Discounted health insurance with Private Health
- Attractive salary of $87173 per annum ($90878 post 7 July 25) plus Superannuation
We will be shortlisting throughout the advertising period and should we identify suitable applicants we may cease advertising early.
To apply:
- Click Apply for this job to submit your application. Email applications will not be accepted.
- Your application must include a cover letter current resumeand maximum 2 page document addressing the Experience section of the Role Description
- Applicants must be an Australian Citizen Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
- Offer of employment will be subject to successful background (preemployment screening) and Criminal History checks.
- For any queries or a confidential discussion regarding this position please contact Recruitment team via email at
- Applications Close: 11.30pm AEST Sunday 1st June 25
Offer of employment is subject to successful background (preemployment screening) and Criminal History checks.
Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply particularly people of Aboriginal and Torres Strait Islander heritage and those who may experience diversity or disability related barriers in securing employment. If you have any support or access requirements we encourage you to advise us at time of application.
With respect no agencies please
Required Experience:
IC
Employment Type
Full-Time
