Senior Collections Strategist (119153)
Senior Collections Strategist (119153)
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1 Vacancy
Job Description
Job Title:Senior Collections Strategist
Work Place Flexibility: Hybrid
Legal Entity:Entergy Services LLC
Job Summary/Purpose
Conducts analysis and develops strategies to minimize financial risk while providing improvements to customer satisfaction to the organization by leveraging pay behavior of existing customers to develop collection segments. Develop collection strategy for various customer segments which includes recommendations for appropriate action to recover overdue payments across each OpCo.
Job Duties/Responsibilities
- Lead the analysis and development of the collection customer strategic approach across all operating companies within regulations.
- Proactively partner with operating companies to ensure collection strategy including pay options are aligned with their commitments and or standards.
- Present collection strategy recommendations to senior management for review and approval. Submit supporting documentation to Collections team and operating companies to drive alignment of collection customers options to achieve bad debt goals.
- Establish standard procedures from the review of customer pay data to refresh pay plan options based on customer segmentation data and operating companies requirements.
- Develop enhancements to credit policies consistent with regulatory requirements across operating companies to drive reduced arrears and increased customer satisfaction.
Minimum Requirements
Minimum education required of the position
- Bachelors degree in related field or equivalent work experience.
Minimum experience required of the position
7 years
- Collections related experience and managing customer segments is strongly preferred.
- Experience with executive level (CSuite) communications both verbal and written.
Any certificates licenses etc. required of the position
- None
Primary Location: LouisianaNew OrleansLouisiana : New Orleans
Louisiana : Jefferson
Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 119153
Travel Percentage:25% to 50%
An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.
EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
The nonconfidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
Required Experience:
Senior IC
Employment Type
Full-Time
