Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
AireSpring is looking for a dynamic Customer Success Manager to join the sales team. In this pivotal role you will manage a portfolio of designated client accounts to ensure high customer satisfaction and drive account growth. Serving as the primary liaison between customers and internal teams you will cultivate strong relationships to ensure that clients continue to trust AireSpring for their business needs. Importantly this position focuses on account managementthere is no hunting involved; the primary goal is to nurture and expand existing accounts.
About the Role
As a Customer Success Manager you will work closely with clients to understand their needs and identify how AireSpring can provide optimal solutions. You will oversee all aspects of the client relationship from resolving daily challenges to discovering new business opportunities in your accounts.
Qualifications :
Experience & Qualifications
While direct experience in a similar role is not mandatory candidates should demonstrate the following.
A solid understanding of account management and customer success principles.
Passion for working in a sales and marketing environment.
Experience in customerfacing roles is advantageous.
Ability to thrive under deadlines.
Key Responsibilities
Build and sustain strong client relationships.
Serve as the primary point of contact for assigned customers.
Identify potential new business opportunities within accounts.
Manage and fulfill client requests efficiently.
Oversee contract renewal and ensure timely execution.
Coordinate efforts across departments to address client needs.
Schedule and facilitate meetings to discuss customer solutions.
Collaborate with internal teams to ensure that all client requirements are met.
Perform general administrative tasks. duties as needed.
Promote and upsell products and services effectively.
Key Skills
- Polite friendly and diplomatic demeanors.
- Excellent written and verbal communication abilities.
- Strong negotiation skills.
- The capacity to prioritize and manage multiple tasks effectively.
- A deep understanding of client care and customer success methodologies.
- Exceptional interpersonal skills in relationship building
- Strong problemsolving capabilities.
- Ability to work independently and as part of a team.
- Flexibility and dedication to the role.
- Outstanding organizational skills and attention to detail.
Join us at AireSpring where your contributions as a Customer Success Manager will play a crucial role in enhancing client relationships and driving mutual growth!
Additional Information :
Benefits Summary
As part of our commitment to supporting our employees wellbeing and longterm success were proud to offer a comprehensive and competitive benefits package that includes:
401(k) Retirement Plan with employer contributions to help you plan confidently for your future
Comprehensive Health Coverage including medical dental and vision insurance to support your physical wellbeing
Life Insurance for peace of mind and added financial security
Remote & WorkfromHome Flexibility allowing for a healthy worklife balance with little to no required travel
Stable GrowthOriented Company We are a privately owned debtfree organization experiencing steady expansion offering longterm stability and exciting opportunities for career development
We believe in taking care of our people so they can do their best work and thrive both personally and professionally.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
