Casino Marketing Manager
Casino Marketing Manager
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$ 70000 - 80000
1 Vacancy
Job Description
JOB SUMMARY:
The Casino Marketing Manager is responsible for managing the activities of the Casino VIP Host team.
ESSENTIAL JOB FUNCTIONS:
- Lead a specialized team of VIP Hosts in providing an exceptional onproperty experience for Caesars very best guests.
- Monitor revenue growth and recommend design and execute VIP VVIP and rated player strategies and tactics to ensure continually growth and development of all segments and tiers within or potentially within our database.
- Establish monitor and continually approve Key Performance Indicators (KPIs) for Casino VIP Hosts.
- Hires motivates trains coaches mentors and directs Casino VIP Hosts who possess the aptitude to provide excitement
- Coordinates guest visits including meals and reservations and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort
- Contact guests by calling writing or making personal visits to increase trip frequency.
- Delivers worldclass service to ensure Team Members receive sufficient leadership guidance and resources to accomplish established objectives
- Maintains a constant awareness of the latest gaming regulations and works closely with regulatory authorities and various internal control staff members to ensure regulatory and operational practice compliance
- Works closely with other property key personnel in exchanging information on gaming activities
- Establishes department standards guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas
- Monitors and evaluates the Casino VIP Hosts to ensure the proper planning for short and longterm strategies; monitors and evaluates the performance of the VIP Hosts to facilitate ongoing improvement of operations and financial return
- Reviews and monitors complimentary offers and reinvestments in players
- Develop new marketing opportunities and new players and drive incremental revenue and trips from players inside and outside of the market
- Required to review evaluate and resolve negative guest experiences that have occurred
- Works closely with staff and the Security and Surveillance departments to resolve customer complaints and provide a safe environment for both guests and Team Members alike
QUALIFICATIONS:
- 5 years casino marketing experience and 3 years at a managerial level
- Excellent interpersonal and communication skills to develop and nurture relationships influence key stakeholders and resolve conflicts independently to mutually agreeable solutions
- Bachelors degree or considerable experience in related field
- An upbeat and creative approach typically leads to success in this role.
- Proven experience providing high level of guest service in a high stress environment.
- Working knowledge of computer programs including Microsoft Outlook Excel and Word
- Ability to effectively communicate in English both written and verbal
- Must be able to obtain and maintain a MD Lottery gaming license
COMPENSATION & BENEFITS:
- $70000 to $80000
- Bonus Incentives
- BiWeekly Pay Dates
- PTO 401(k) Medical Dental Vision Life & Disability Insurance
Required Experience:
Manager
Employment Type
Full-Time
