Tier 1 Help Desk Support Analyst

Futrend Technology

Posted on : 21-05-2025

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1 Vacancy

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Job Location

Bethesda, MD - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 21-05-2025

Job Description

Futrend Technology Inc.is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT Federal Financial Management and Grants Management. We excel at providing customers with highvalue solutions that support their missions and meet their most critical objectives and business needs. We provide full lifecycle IT services to Federal agencies with recognized excellence in complex realtime system integration and enterprisewide system implementation.

Description:

Futrend Technologyis looking for an NIH OD Tier1 Help Desk Support Analyst to join our team of industry leading professionals with significant upward promotion probability.

The NIH PM is responsible for delivery and growing our health IT consulting and software development work at the National Institute of Health (NIH). The NIH PM has demonstrated his/her capability managing contracts providing vision and creating accountability among staff and leading account growth. The NIH PM manages multiple senior and executive level customer relationships and guides the creation of customer value. The NIH PM is responsible for delivery and growth of existing programs (as both a prime and a subcontractor) and will have existing relationships multiple GWACs a broad NIH IDIQ and our joint venture partner to help drive growth.

To excel in this roll the NIH Help Desk Service Manager will manage a

The ideal candidate will measure success in this position through outcomes program delivery success customer satisfaction continuous improvement in delivery practices and team performance financial performance qualified pipeline and business growth.

Roles and Responsibilities:

Solution Delivery

Provide help desk support 3000 end users
Provide desk side assistance to executives within 2 hours to resolve issues
Follow the SOP and ITIL practices
Meet SLA requirements for help desk resolution

Qualifications
1 years in help desk support
Bachelors degree in IT field or technical field
Must have at least one of the following certifications within the last 6 months: Apple Certified Macintosh Technician Apple Certified Support Professional LPIC1 LPIC2 CompTIA A CompTIA Network CompTIA Linux CompTIA Healthcare IT Technician HDI End user Support Manager HDI Service Manager Microsoft Certified Solutions Associate: Windows 11 or 10
Work experience in NIH Federal Health IT agencies research and academic institutions are a plus

Location:NIH campus in Bethesda MD 20817 Rockville MD 20852

Futrend Technology Inc.is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race religion color national origin gender sexual orientation gender identity age status as a protected veteran or status as a qualified individual with a disability.

Futrend Technology EVerify to validate all new hires ability to legally work in the United States

Futrend is a VEEVRA Federal Contractor

Required Experience:

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Futrend Technology

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Tier 1 Help Desk Support Analyst

Futrend Technology

Job Description

Employment Type

Company Industry

Key Skills

About Company

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