Program Specialist (ELWD,)

Title: Program Specialist

Position Number:

Hiring Unit: Extended Learning & Workforce Development

Location: Kahului Maui

Date Posted: May 16 2025

Closing Date: May 31 2025

Salary: Salary schedules and placement information

Additional Salary Information: Pay Band B: Minimum $5250/month

Full Time/Part Time: Full Time

Temporary/Permanent: Permanent

Funding: General

Other Conditions:

This is NOT a remote position the job requires inperson work.

Duties & Responsibilities:

(NOTE: **denotes essential functions)

1. **Supervise/manage front office operations; handle customer service/support requests made by staff; troubleshoot issues; develop define and apply new and improved techniques strategies and methods to solutions toward operational issues.
2. **Supervise/manage office operations; handle customer service/support requests made by staff; troubleshoot issues; develop define and apply new and improved techniques strategies and methods such as artificial intelligence (AI) to solutions toward operational issues and achieving greater efficiencies.
3. **Ensure timely appropriate and coordinated responses to customer and public communications regarding departmental programs via email social media telephone and other communications platforms; works with program coordinators to update and keep current program webpage social media and other digital content.
4. **Serve as department procurement and PCard corporate credit card subject matter expert; manage and ensure systematic timely fulfillment of request ticket system (requests include procurement SIS registration program review and assessment and other categories).
5. **Prepare informational and operational reports orally and in writing; responsible to the Director for tracking and reporting all income revenue profit and loss and other financial grant projects and accounting information.
6. **Serve as liaison and coordinate with other campus University Center staff Student Services and other college units to collaboratively disseminate University Center programming information; plan and execute University Center outreach events.
7. **Serve as a student information system (e.g. Modern Campus/Destiny SIS) subject matter expert and support campusbased aspects of the SIS to include registration invoicing reporting; serve as information liaison with Business Office and Student Services staff.

1. **Assist Director in the supervision of professional clerical and student personnel and in the administrative operations of the department by conferring with observing aiding and instructing staff verbally or in writing regarding objectives program reviews and reports for federal and state grant programs.
2. **Assist Director with review and processing of memoranda of agreements (e.g. MOAs for custom/sheltered courses).
3. **Assist Director with screening of international student applications for intensive English program and SEVIS I20/F1 Visa tracking and reporting.
4. *Develop and write standard operating procedures; ensure procedural audit and separation of duties compliance; train and evaluate subordinate staff and student employees.
5. **Schedules staff for evening and weekend coverage and develops strategies for afterhours registrations and class logistics management; develops and oversees emergency closure protocols.
6. **Ability to work a flexible schedule that will include evening and/or weekend work when necessary.
7. Other Duties as Assigned

Minimum Qualifications:

Education and Professional Work Experience:

• Possession of a baccalaureate degree in Business Education Management Marketing Public Administration Technology or related field and three (3) years of progressively responsible professional experience; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.

Knowledge Skills and Abilities:

• Considerable working knowledge of principles practices and techniques in the area of Business Education Management Marketing Public Administration Technology or related fields as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts principles and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws rules regulations and theories and systems associated with higher education institutions.
• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective innovative and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.
• Demonstrated ability to operate a personal computer apply word processing software spreadsheet and database software and enterprisewide productivity software as Google UH Kuali Build but not limited to.
• Demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations

Desirable Qualifications:

1. Considerable working knowledge and understanding of applicable federal and state laws rules regulations and theories and systems associated with the University of Hawaii system.

Inquiries:

Name:UH Maui College Human Resources

Phone:

Email:

INCOMPLETE APPLICATIONS WILLNOTBE CONSIDERED

To Apply:Click on the Apply button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application applicants must attach the following:

1. Aone to twopage statementoutlining ways in which you meet the minimum and desirable qualifications;
2. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a coursebycourse analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOTbe accepted.
• Diplomas and copies will NOTbe accepted.

1. Resume
2. Three (3) professional references with contact information (including email addresses)
3. Optionalletters of recommendation.

Incomplete applications willNOTbe considered. NOTE:

• The application will be incomplete if materials are unreadable illegible password protected missing or corrupted; therefore late or incomplete applications will not be considered. All requested documents/information become the property of Maui College and will not be returned.
• Please do not include any selfidentifying photos and redact any references to confidential information on submitted documents (social security number date of birth etc.).

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The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with reemployment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a casebycase basis. For further information please refer to the following link: