NDS Program Office IT Program Administrator

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

This position lives in the Nelnet Diversified Services (NDS) Program Office. The IT Program Administrator role is responsible for supporting a common set of best practices standards processes metrics tools and templates that help to guide teams towards meeting contractual and regulatory requirements. The goal of this team is to support IT Deliverys compliance with our regulatory and contractual obligations while enabling process improvements.

If you are passionate about helping NDS IT change and evolve to meet the future this is the right position for you.

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week for associates that reside within 30 miles of an office. This is subject to change based on manager discretion.

At this time we are unable to consider candidates that reside in these states: Alabama California Connecticut Hawaii Illinois Maine Massachusetts Michigan New Jersey New York Oregon Rhode Island Vermont Washington.

Annual compensation range for this role is $105000 - $125000 depending on experience.

As an IT Program Administrator a typical day might include:

• Administering training and providing technical support for users with varying levels of knowledge of Program Office tools such as Confluence Jira MS Teams and SharePoint.
• Partnering closely with development teams and leadership to support active products and ensure adherence to standards.
• Documenting measuring and improving system/software lifecycles to meet business objectives across a variety of programs.
• Interpreting contractual and regulatory documentation (e.g. CMMI NIST FSA Contract RFPs) to identify gaps in lifecycles policies and procedures and working with stakeholders to address those gaps.
• Documenting processes and procedures in an organized and user-friendly format.
• Providing clear and concise verbal and written communication tailored to the appropriate audience (technical and non-technical).
• Researching assessing and training others on tools used across the segment (non-development tools).
• Perform value stream mapping exercises for all processes owned within NDS IT for the purpose of streamlining and eliminating waste.

Education:

• Bachelors degree or equivalent combination of education and relevant experience.

Required Experience:

• Proven experience collaborating across multiple functional areas to achieve shared business objectives.

• Experience working in a team-based collaborative environment.

• Familiarity with the full software development lifecycle (SDLC) including Agile or other iterative methodologies.

• Experience designing and implementing workflows dashboards and Kanban or Scrum boards.

• Proficiency with Microsoft Office Suite (Word Excel PowerPoint Outlook).

• Experience with large-scale change management initiatives.

• Ability to create and interpret analytical reports and performance metrics.

Preferred or Additional Experience:

• Proficiency with collaboration tools especially Atlassian products (e.g. Jira Confluence).

• Knowledge of compliance frameworks such as NIST and CMMI.

• Experience creating and utilizing performance metrics for individuals or teams.

• Experience with Power BI for reporting and dashboard development.

• Ability to write and interpret SQL queries.

• Familiarity with process improvement techniques such as value stream mapping or other Lean methodologies.

Skills & Competencies:

• Strong written and verbal communication skills.

• Ability to communicate effectively across all organizational levels.

• Excellent interpersonal consensus-building and analytical skills.

• Ability to work effectively with both technical and non-technical stakeholders.

• Highly self-motivated and proactive with a strong sense of ownership.

• Comfortable operating in ambiguous or rapidly changing environments.

• Quick learner with the ability to adapt to new roles tools and functions.

• Strong organizational skills with a commitment to follow-through.

• Ability to work successfully in a virtual and geographically distributed team.

• Must be able to obtain a security clearance.

This position requires work in support of the Companys contract with the United States Department of Education (ED). As such the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1 2018 ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED Nelnet will be unable to hire applicants without United States citizenship for such positions.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.