Lending Servicing Operations Director
Lending Servicing Operations Director
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Job Description
About this role:
Wells Fargo is seeking Operations Director who will be a critical thought leader and an execution leader for Lending Servicing within Commercial Bank Operations.
This role will be a part of the senior leadership team and will serve as a Chief of Staff supporting the Head of Lending Servicing as well as the Commercial Bank Operations.
In this role you will:
- Manage a cross functional team of individual contributors focused on various horizontal functions like customer complaints and redress activities selfservice adoption capacity management location strategy etc.
- Serve as a trusted advisor to Head of Lending Servicing drive performance and initiatives communicate priorities and key deliverables and develop presentations to key stakeholders and senior management.
- Identify opportunities and strategies for process improvement and risk control development. Work with senior management to develop and execute business plans
- Coordinate across Lending Servicing to develop topdown and bottomsup communication and information needs including strategic and tactical communications for the organization
- Facilitate various business routines and prepare formal presentations including regular Town Halls leadership offsites leadership and regulatory meetings.
- Lead meetings advisory councils and cabinets (as appropriate) to facilitate decision making and support implementation of recommendations and plans.
- Work with support partners like finance HR control & risk management communications events and technology to ensure actions are completed timely.
- Engage with all levels of professionals and managers across lines of businesses to ensure clients and business needs are being fulfilled.
- Provide vision direction and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational.
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 8 years of Operations experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
- 4 years of management or leadership experience
Desired Qualifications:
- Prior experience and/or understanding of Commercial Banking fundamentals including product and service capabilities organizational structure and alignment and internal process/systems/data.
- Extensive global business and transformation experience.
- Ability to influence partner and negotiate with senior business leaders to gain commitment to accomplish business goals.
- Ability to effectively assess stakeholder partner or client needs while consulting building solutions and developing processes.
- Ability to articulate issues risks and proposed solutions to various levels of staff and management.
- Demonstrated experience fostering strong partnerships promoting teamwork and influencing others.
- Strong critical thinking skills combined with strategic business focus.
- Sense of urgency and ability to multitask and manage competing projects in a deadlinedriven environment.
- Passion for results and personal accountability for achievement.
- Excellent verbal written and interpersonal communication skills.
- Significant prior experience with Microsoft Office (Word Excel and PowerPoint) skills.
- Ability to present data and ideas in presentation form including the ability to tell a story through words and pictures.
- Ability to translate and present complex data in a manner that educates enhances understanding and influence decisions.
- Ability to successfully operate in a complex and matrixed environment.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.
$144400.00 $300000.00Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits many of which are listed below. VisitBenefits Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance critical illness insurance and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
20 May 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliancedriven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. ThirdParty recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Director
Employment Type
Full-Time
