Customer Service Assistant
Customer Service Assistant
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Job Description
Job Description
We are currently seeking a motivated and detailoriented Customer Service Assistant to join our Houston TX team. The ideal candidate will be responsible for handling customer inquiries resolving concerns efficiently and ensuring a positive client experience at every interaction.
Responsibilities
Respond to customer inquiries via phone email and inperson
Resolve customer complaints or escalate them to the appropriate department
Maintain accurate records of customer interactions and transactions
Provide product or service information to clients as needed
Collaborate with other departments to ensure timely resolution of issues
Follow up on customer feedback and ensure satisfaction
Perform administrative tasks to support the customer service department
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
Previous experience in a customer service or administrative role is a plus
Strong verbal and written communication skills
Ability to handle multiple tasks and prioritize workload
Proficient in Microsoft Office and customer management systems
Problemsolving attitude with a customerfirst mindset
Ability to work independently and as part of a team
Additional Information :
Benefits
Competitive salary between $41000 and $49000 per year
Growth opportunities within the company
Ongoing training and skills development
Supportive and professional work environment
Paid time off and companyrecognized holidays
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
