CUSTOMER SUPPORT AGENT العربية

CUSTOMER SUPPORT AGENT

Ubuntu Impact

Posted on : 20-05-2025

Employer Active

1 Vacancy

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Jobs by Experience

1-3years

Job Location

Dar es Salaam - Tanzania

Monthly Salary

400000 - 700000

Vacancy

1 Vacancy

Posted on : 20-05-2025

Job Description

JOB DESCRIPTION:

Respond promptly to customer inquiries via phone email or chat regarding products prescriptions orders side effects or availability.

Provide detailed and accurate information about medications dosages storage and delivery timelines.

Handle order placements processing returns and followups with efficiency and professionalism.

Collaborate with medical representatives pharmacists and logistics teams to ensure accurate and timely delivery of products.

Log customer interactions issues and resolutions in the CRM system and follow up on unresolved matters.

Escalate complex medical or productrelated issues to the appropriate department or regulatory body.

Stay uptodate with product knowledge industry regulations and company policies to maintain highquality service.

Educate customers about proper product usage recalls or any regulatory changes.

Maintain a high level of confidentiality and comply with all health and safety regulations including Good Distribution Practices (GDP) and pharmacovigilance protocols.

Requirements

REQUIREMENT:

2 years of experience in the Pharmaceutical industry.

Employment Type

Full Time

Company Industry

Biotechnology Research / Pharmaceutical Manufacturing

Key Skills

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About Company

Ubuntu Impact

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CUSTOMER SUPPORT AGENT

Ubuntu Impact

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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