Apptad - Desktop Support
Apptad - Desktop Support
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Job Description
Title :Desktop Support
Location : Phoenix AZ (onsite)
Job Description :
Deliver world-class IT support to onsite and remote executives
Independently resolve complex break/fix issues in person or via telephone
Perform installations replacements upgrades and other hardware/software related tasks as needed
Setup and monitor high-priority executive meetings utilizing collaboration and AV services
Provide technical support to Office Services as needed
Provide recommendations regarding new technologies to better support all executives and users
Perform regular walkthroughs to provide proactive support to high visible individuals
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner including off hours
Follow set procedures for logging reporting and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present the facts transparently to promote collaborative solutions
Working technical knowledge of current protocols operating systems and standards
Strong written and oral communication skills with a focus on executive level support
Analytical and problem-solving abilities with keen attention to detail
Self-motivated and directed with the ability to effectively prioritize and execute
Experience working in a team-oriented collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills
Employment Type
Full-time
