Agent - Air Import
Agent - Air Import
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Job Description
Provide customer service in monitoring freight to ensure timely arrival accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.
- Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time.
- Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives as required.
- Ensure documents and freight are turned over to customers brokers timely
- Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team
- Ensure all paperwork are in proper order that meet customers profile and comply to local rules and regulations
- Achieve 100% customer satisfaction at all times through understanding customers needs and handling requirements as well as ensuring 100 compliance
- Ensure all data are entered into system timely and accurately
- Ensure that freight and handling charges are billed accurately and sent billing invoices to customers timely
- Ensure all intercompany settlements are closed accurately within companys specified timeframe
- Prepare and submit reports timely whenever required
- Ensure all PNCs are filed promptly with parties concerned
- Take up additional tasks as required to meet departments needs
Qualifications :
Tertiary educations with 1 year working experience. Fresh graduates are also welcomed.
Other Skills
* Good working knowledge in computer software applications including EMail Excel Word and powerpoint
* Good interpersonal communication and problemsolving skills
* Fluent in written and spoken English.
* Must possess initiative and adopt a positive and proactive demeanor
* Committed to the job and work assignments given
* Good understanding of Customer Service culture
* Team Player and able to work with a variety of personalities across all levels of the organization
Additional Information :
Expeditors offers excellent benefits for full time employees:
- Benefits complied with local law
- Health Plan: Medical Accident Insurance
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
