BDC Agent
BDC Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
Compensation: Hourly Commission Monthly Bonus
Schedule: MondayFriday with rotating Saturdays coming soon; evening availability required on select days
We are a fast-growing customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation we are expanding our BDC team and looking for driven reliable and upbeat individuals to join us!
As a BDC Agent youll be the first point of contact for many of our customers. Your goal is to build rapport provide helpful information and schedule appointments that bring customers into the dealership whether its for vehicle sales service or follow-up. If you enjoy speaking with people are highly coachable and thrive in a goal-oriented environment we want to hear from you!
- Respond promptly to internet leads phone calls and text inquiries using dealership templates and guidelines
- Engage customers with professionalism enthusiasm and product knowledge
- Schedule appointments for the sales or service departments and confirm attendance
- Perform follow-up calls texts and emails with unsold showroom traffic and missed appointments
- Work within the CRM to log all communication and update customer records accurately
- Collaborate with sales service and management teams to ensure a smooth customer journey
- Maintain performance metrics including contact rate appointment set rate and show rate
- Previous customer service call center or dealership experience preferred
- Strong written and verbal communication skills
- Confident positive and friendly phone presence
- Comfortable using technology CRM tools and multitasking
- Able to work independently and as part of a team
- Willing to learn and take coaching to improve performance
- Dependable punctual and goal-oriented
- Competitive hourly pay uncapped commission monthly bonus opportunities
- Ongoing training and mentorship
- Opportunities for growth into other roles within the dealership
- A professional team-oriented and fun work environment
- Employee discounts on vehicles parts and service
Submit your resume and a brief message telling us why youd be a great fit for our team. We look forward to meeting you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
