The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations.
Primary Responsibilities
Delivers Friendly and Efficient Wine Service
- Serves wine in efficient manner (in the right condition; glassware temperature etc).
- Assists Sommelier in offering wine options offers wine advice and takes orders.
- Offers aperitif upsell wine by the glass and bottle offers after meal service.
- Is well presented and adheres to hotels grooming standard.
- Greets and farewells guests in a friendly courteous manner.
Focuses on the Guest Dining Experience
- Uses guest names when its appropriate.
- Adjusts service to meet guests special requests and provides personalised service.
- Uses a Heartist approach makes the guests Feel Welcome Feel Heartwarmed Feel Incredible and Belong.
- Looks for ways to upsell and add value (e.g. suggesting another glass of wine when first glass emptied).
Works as Part of the F&B Service Team
- Accuracy in wine order taking.
- Timeliness in pickup and delivery of wine and beverages.
- Efficiency of work in setting up the miseenplace; picking up wine stock from store according to par stock wine cellars arrangement wine requisition according to needs and completing daily wine reports
- Cleanliness and work safety in wine and service areas.
Involvement in Wider Job Function Relationships
- Participates in training activities to improve wine knowledge and skills.
- Follows guidelines provided in colleague handbook.
- Understands emergency procedures health and safety requirements.
- Maintains collaborative working relationships with colleagues and supervisors/managers.
Other Responsibilities
- Performs any other duties that may be assigned by the Head of Department.
- Ensures service standards and individual performances is aligned with Accor Values Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
- Contributes to the hotels Corporate Social Responsibility and sustainability efforts.
- Performs any other duties and responsibilities that may be assigned.
Qualifications :
Candidate Profile
Knowledge and Experience
- Certificate or diploma in Hospitality or related field.
- Experience in Wine (e.g. Wine making wine sales Master court sommelier WSET Level 2 etc.).
- 6 12 months in a wine service position or similar operations.
- Has Service or Retail experience.
- Possesses Wine beverage and food knowledge through professional or personal interests (personal interest/ professional).
Competencies
- Technical service skills.
- Interpersonal skills communicates effectively with others.
- Proficient in written and conversational English.
- Reliable and consistent.
- Strong interest and passion for wine with high potential to become sommelier
- Presentable and well groomed adheres to Raffles Hotel Singapore grooming standards.
- Enthusiastic and energetic.
- Works as part of a team.
Additional Information :
Benefits of Joining Raffles Hotel Singapore
- 5day Work Week.
- Duty Meals are provided.
- Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Remote Work :
No
Employment Type :
Fulltime