Royal Service and Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and professional Royal Service and Reservations Agent to join our prestigious team in Riyadh Saudi Arabia. As the first point of contact for our esteemed guests you will play a crucial role in delivering exceptional service and creating unforgettable experiences.
- Handle incoming calls emails and inperson inquiries with the utmost professionalism and courtesy
- Manage reservations for accommodations dining and special events ensuring accuracy and attention to detail
- Provide comprehensive information about our facilities services and local attractions
- Anticipate guest needs and proactively offer personalized recommendations and solutions
- Collaborate with various departments to fulfill guest requests and resolve any issues promptly
- Maintain uptodate knowledge of property offerings promotions and local events
- Uphold the highest standards of customer service excellence at all times
Qualifications :
- Excellent verbal and written communication skills with a friendly and empathetic demeanor
- Proficiency in reservation management systems and general computer skills
- Strong problemsolving abilities and attention to detail
- Demonstrated ability to multitask and remain calm under pressure
- Cultural sensitivity and awareness with a customerfocused mindset
- Fluency in English required;
- Indepth knowledge of luxury hospitality standards and practices
- Familiarity with Saudi Arabian culture and customs
- Flexibility to work various shifts as required
Additional Information :
Prior experience working with Opera or a related system is an asset
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
