Customer Support Advisor - Technical - Sales
Customer Support Advisor - Technical - Sales
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Job Description
Language
Italian (Native) English (solid B2)
Key Responsibilities
Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver highcaliber customer service for postsales requests including delivery warranties and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.
Candidate Profile
Excellent communication skills coupled with empathy and team spirit
Techsavvy
Previous experience in Customer Service (preferable)
Previous experience in sales is a plus
Availability to work on rotational shifts
Salary Conditions
Base salary (gross):1024 x 14
Performance bonus (gross): up to 225
Meal allowance: 723 per workday (paid in meal card)
Transportation allowance: 20
Health insurance: Since day 1 upon monthly payment Free after 6 months of contract
Schedule
Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
Days Off: Sunday 1 rotational day
Type of contract: 6 months with the possibility of renewal
Employment Type
Full Time
