Customer Service Representative
Customer Service Representative
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Job Description
Job Title: Customer Service Representative (Portuguese Market)
Location: Lisbon Portugal (Onsite)
Start Date: 29 May 2025
Contract Type: CDD 6 months (Fixedterm)
Job Description:
We are looking for a motivated Customer Service Representative to join a dynamic team supporting the Portuguese market. This role involves providing outstanding service and support to customers via phone chat or email. It is ideal for individuals who are passionate about helping people and thrive in a fastpaced multilingual environment.
Schedule:
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Workdays: Monday to Sunday Rotative shifts (24/7) including night shifts
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Days off: 2 rotating days per week
Salary & Benefits:
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Base Salary: 870.00 per month (x14 payments annually)
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Position Bonus (Braga only): 20 per month (x12 months)
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Meal Allowance: 7.23 per day
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Transport Allowance: 20 per month
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Bonus:
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Welcome Bonus (paid in 4 parts if absenteeism is below 6%):
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1st payment: after 3 months (paid on month 4)
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2nd payment: after 6 months (paid on month 7)
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3rd payment: after 9 months (paid on month 10)
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4th payment: after 12 months (paid on month 13)
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Benefits:
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Health Insurance: Available from day 1 (employee contribution required for first 6 months; free after)
Accepted Documents:
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EU ID
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Portuguese Residence Card
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Manifestao de Interesse
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Visa (subject to consultation)
Relocation Package (Lisbon only):
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Airfare Reimbursement: Up to 400 (Economy) paid after completing 6 months
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Housing Support:
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Shared apartment for up to 12 months
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Rent: 280/month (utilities included deducted from payslip)
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Note:
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Remote position available only for candidates living between Coimbra and Algarve
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No relocation support for Braga or Aveiro. Candidates must reside above Coimbra
Requirements:
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Language: Nativelevel Portuguese (European)
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Customer service experience is a plus
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Strong communication and problemsolving skills
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Availability to work in rotating shifts including nights and weekends
Click to apply or send your English CV to
Employment Type
Full Time
