Technical Support Engineer
Technical Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
About You
Are you passionate about IT support and eager to elevate your expertise to new heights Do you envision yourself as part of a dynamic team embracing the role of an IT Support Engineer with a specialization in Jira Service Management (cloud) and Microsoft 365 Admin center Would you like to be an integral part of our IT Support team where your efforts provide critical infrastructure support and technical assistance ensuring smooth operations not just for the RepRisk Manila Team locally but also for our staff in various global locations
If youre ready to embrace new challenges and grow professionally we want to hear from you!
Your Responsibilities
As our new Technical Support Engineer you will play a crucial role in supporting RepRisks growth and global reach by establishing new commercial products and redistributing partnerships with other service providers with a particular focus on wealthtech/fintech firms and other software and business intelligence providers. You will be part of our global Engineering division and report to the Team Lead of IT Support based in Berlin Germany. Moreover you will:
Global
- Onboarding/offboarding of users and account administration access and permission management.
- Provide support to all staff across all office locations (Zurich Berlin Toronto Manila London Tokyo) in particular with regards to their use of office apps collaboration tools and RepRisk internal tools.
- Triage tickets that get created in Jira Service Desk and collaborate with IT/nonIT team to resolve or escalate as needed within SLA.
- Keeping policies and documents updated.
Local (Manila Office)
- Provide onsite/remote support and maintenance for laptop software/hardware and network infrastructure in RepRisk Manila office.
- Inventory and asset accountability documentation and processing of hardware used by Berlin office.
- Vendor management of hardware and software requirements for Manila office.
Qualifications :
You Bring
- Demonstrated analysis problem solving and skills troubleshooting expertise.
- Analytical and structured thinking organized solutionoriented and efficient in execution.
- Strong communication skills with a proficiency in English every other language is a plus.
- Minimum 2 year of support working experience preferably technical support.
- Proven experience with Jira Service Management (cloud).
- Certifications related to Jira or Atlassian products ( Service Management Agent Essentials) are a strong plus.
- Experience with Microsoft 365 Admin center is a plus.
- Experience with Endpoint Security tool is a plus.
- BS/MS degree in Computer Engineering/Information Technology or equivalent qualifications is a big plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
