Product manager, Academy
Product manager, Academy
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ABOUT HUGO
WHAT YOULL BE DOING
Key Responsibilities:
- Collaborating with client operations service delivery and sales teams to gather feedback refine processes and launch new service features.
- Leading product discovery sessions to capture requirements that improve delivery workflows resource planning and clientfacing tools.
- Working closely with UX and engineering vendors to ensure timely highquality releases.
- Defining and evolving the product roadmap for service offerings (e.g. employee engagement platforms service delivery platforms automation tools).
- Aligning product goals with broader service delivery KPIsquality turnaround time costefficiency and customer satisfaction.
- Identifying innovation opportunities to enhance service experience and value.
WHAT QUALIFICATIONS YOULL NEED
- Excellent communication presentation and negotiation skills Ability to navigate an organization
- Understanding of SLA/KPI frameworks in managed services or outsourcing environments.
- Strong organizational and project management abilities with a strategic mindset focused on longterm success.
- Strong track record of designing and launching products or platforms that support service delivery employee/community engagement and/or client enablement.
Experiences:
- Should have 8 years product management experience preferably in a servicebased or operationsheavy environment
- Strong track record of designing and launching products or platforms that support service delivery employee/community engagement and/or client enablement.
- Solid understanding of service operations workflows quality frameworks and client lifecycle management.
WHAT WE PROVIDE
Hugo offers a hybrid work environment that balances employee flexibility with a collegial fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
Any information you submit to Hugo as part of your application will be processed in accordance with Hugos Privacy Policy.
EQUAL OPPORTUNITY STATEMENT
Diversity equity and inclusion are part of our DNA. Promoting and where possible improving diversity equity and inclusion are a valuebased and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race sex gender identify sexual orientation neurodiversity disability or any other legally protected status
Employment Type
Full Time
