Customer Care Officer
Customer Care Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Customer Care to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Maintaining a positive empathetic and professional attitude toward customers always.
- Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice.
- Train customers on how to derive the most value from our SoftwareasaService platform.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve customer complaints whilst ensuring they are always in the loop.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Identify opportunities to sell additional services and or Cartrack software applications to clients.
- Compile daily efficiency and productivity reports.
Requirements
- Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service.
- Proficient in English.
- Techsavvy and computer literate.
- Excellent communication and interpersonal skills.
- Handson and a positive attitude.
- Team player with a high level of energy and able to work independently.
Employment Type
Full Time
