IT Support Specialist L2 MX
IT Support Specialist L2 MX
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1-3years
USD 100 - 100
1 Vacancy
Job Description
- Provide Level 2 technical support for hardware software and network issues.
- Troubleshoot and resolve IT incidents in a timely and efficient manner.
- Assist with firewall staging configuration and testing (prior experience preferred).
- Document solutions and create user guides for common issues.
- Collaborate with IT teams to ensure smooth operations and user satisfaction.
- Offer exceptional customer service with clear and professional communication.
Requirements
- 3 years of experience in IT support or a related technical role.
- Basic knowledge of firewalls (staging configuration or troubleshooting is a plus).
- Strong troubleshooting skills for Windows OS networking and hardware issues.
- Bachelor s degree in IT Computer Science or a related field (preferred).
- English B1 (Basic reading/writing) ability to communicate technical issues.
- Soft Skills: Customerfocused detailoriented and able to work under pressure.
Benefits
- Be part of a dynamic IT team with growth opportunities.
- Work in a fastpaced professional environment.
- Competitive pay with a stable contract.
Troubleshooting OS Install Hardware Fixes IT Support Active Directory Ticketing Tools Basic Networking Printer Setup Security Basics Customer Help
Education
Degree in Computer Science, Information Technology, Computer Systems
Employment Type
Full Time
