Intern IT Support - IGT1 Lanka
Intern IT Support - IGT1 Lanka
Posted on :
19-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About the role:
We are looking for an enthusiastic and motivated intern to join our IT Support team. The intern will assist IGT1 employees by providing client support installing software and remotely diagnosing and troubleshooting technical issues.
Key Responsibilities:
- Serve as the first point of contact for IGT1 employees seeking technical assistance with IT equipment and applications.
- Determine the best solution based on issue details and customer input.
- Provide support for Microsoft Intune and Office 365related tasks including configuration troubleshooting and user assistance.
- Propose innovative solutions and automate repetitive tasks where possible.
- Stay informed about current and past incidents to ensure consistent and highquality service delivery.
- Share knowledge and collaborate effectively within the team.
- Represent the IGT1 IT team projects and initiatives as required.
Qualifications :
Preferred Skills and Experience:
- Currently pursuing a degree in Information Technology Computer Science Computer Systems & Networking or Systems Engineering.
- Knowledge of and willingness to learn software applications Windows systems support and Mac OS (added advantage).
- Handson experience troubleshooting IT hardware such as laptops and monitors (added advantage).
- Solid understanding of basic IT concepts including Microsoft services networking and IT infrastructure.
- Familiarity with Microsoft Intune and Office 365 environments (configuration and user support).
- Ability to thrive in a fastpaced and constantly evolving work environment.
- Strong customer service orientation and effective business communication skills.
- Basic understanding of ITIL concepts such as Incident and Request Management (optional).
- Strong interpersonal skills and ability to work both independently and collaboratively in a team setting.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
