Customer Service Support Assistant (IGT1 Lanka: CFC)
Customer Service Support Assistant (IGT1 Lanka: CFC)
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Job Description
About the role:
We are looking for a Customer Services Assistant to join our Proactive Customer Service team. The primary responsibility of the customer service team is to manage and support Proactive customers using the Response app globally. Additionally the team supports related requests from within the business helping to address questions or resolve securityrelated matters.
As a Customer Support Assistant you will provide support across our CFC policyholder portfolio primarily focusing on supporting users of our awardwinning CFC app. Additionally you will assist the wider Proactive team with various adhoc and administrative tasks related to the complexities and technical aspects of our services.
This role requires a detailed appreciation of customer services as well as the soft skills necessary to help end insureds/clients understand and resolve supportrelated matters.
This role is ideal for someone already working in customer services who is looking to work within the cybersecurity space and is eager to take their knowledge and experience to the global stage
Key Responsibilities:
- Interact with customers to provide information in response to inquiries about Proactive
- Ensure customer satisfaction and provide professional customer support.
- Provide support and guidance to insureds to understand and mitigate respective risks.
- Keeping records of customer interactions transactions and comments.
- Excellent communication skills and capable of credibly speaking to clients and brokers.
- Provide feedback on the efficiency of the customer service process.
- Foster strong relationships with the wider Proactive team.
Qualifications :
- Experience in a customer service/customer facing role is critical
- Proven experience in customer service is mandatory (1 2 years of experience)
- Ability to work independently and as part of a team
- Excellent English communication skills both written and verbal.
- Bachelors degree preferred.
- Working on 24/7 shift hours
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
