About the Role:

Grade Level (for internal use):

The Team:

The Data Management Solutions team is focused towards building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from finance and technology works together within and across multiple specialized functions.

Marketplace is a solution being designed by S&P Global and is a digital storefront where clients can access the best from S&P Global and select third party sources to drive their business forward in the best possible way. S&P has provided financial institutions and corporations with a wide variety of data for 150 years. With its new Marketplace product clients will be able to access the widest range of data from S&P Global and third party vendors. Data is linked searchable and available in an intuitive digital storefront with flexible delivery and backed by expert support from S&P Globals data specialist.

The Impact:

The trifecta of skills; data product and client management allows the UAT to bridge that gap between all the functions involved in building the product. Giving an external look at the product needs the necessary amount of insight on how the product is built and the knowledge of the capabilities and limitations allows the product to grow in the direction that is both beneficial to the user and in the direction of the organization.

UAT function is an essential part of the organizations functions that allows the product to constantly improve.

Whats in it for you

• Work closely across the technical product commercial and client teams to research and solve problems providing critical input on key product decisions and be on the leading edge of testing out new product developments prior to launch.

• Exposure and experience interacting with the best of minds from product management and technology across the globe.

• Handson experience working on Agile software development framework.

• To become a subject matter expert on how our wide range of DMS products work.

• Improve social skills while interacting with industry leaders

Responsibilities:

• Lead User Acceptance Testing (UAT): Collaborate closely with agile scrum teams from technology and product management globally to test the enhancements and developments delivered to our clientfacing API and feed products and giving feedback while keeping a very strong focus on our clients perspective to ensure our clients get what they need.

• Execution of UAT against previously defined and signedoff business requirements or user stories

• Analysis and interpretation of Business Requirements and where necessary elicitation of further information from Business Analysts Content Subject Matter Experts and Business Systems Analysts.

• Facilitate product change awareness: facilitate and conduct knowledge sessions regularly for internal Client Operations & other teams to help increase their awareness of upcoming changes to products as well as attract and channelize their feedback into the agile scrum teams developing the products.

• Product & business process improvement: interact with Client Support team globally to identify major client pain areas and improvement opportunities in our existing products & business processes.

• Continuously develop technical product knowledge and troubleshooting skills.

• Serve as the voice of the customer in the product development process providing critical feedback regarding defect and enhancement prioritization and product lifecycle decisionmaking.

• Resolve product or service problems by clarifying the customers feedback Coordinate internal projects and determine the best utilization of resources to increase client satisfaction.

• Maintain excellent client relationships and engage with key personnel across all levels of client organizations to encourage on time completions and repeat business.

• Work directly with clients to effectively manage their needs and preferences.

• Be a Product specialist for Channels and provide indepth technical assistance on Product Support Cases.

• Isolate the root cause by troubleshooting onthego and coordinate with the relevant Product and Development Teams to get the client issues addressed as a part of the Support Role.

• Gain indepth knowledge of products from a content and delivery standpoint

• Assess the technical environment dynamics within the client sites that may impact product performance

• Liaise with Technical teams to troubleshoot technical issues on feeds and cloud based products Xpressfeed and Snowflake

• Responsible for extending Tier 2 Support of the application systems in operation including tasks related to identifying and troubleshooting application/data issues reported by our clients on the various enterprise client offerings

• Provide high quality Product Support to client facing team via emails

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Understand replicate and resolve client enquiries using internal applications

• Handle a variety of product/technical support situations while communicating with different stakeholders

• Refer to internal database or external resources to provide accurate solutions

• Ensure all issues are properly logged

What Were Looking For:

• Ability to quickly absorb the understanding of new or existing product areas and assess the product changes from the clients perspective.

• Excellent verbal and written communication skills with the ability to listen question and understand and to be clear and concise while expressing thoughts and pushing back with respect when required.

• Strong work ethic & discipline.

• Ability to take ownership of objectives set and drive results independently.

• Strong team player with excellent people skills to build good relationships at all levels locally as well as globally.

• Ability to quickly adapt and be flexible to changing requirements and processes and stretch working hours when required.

• Excellent problem solving ability and ability to think out of the box.

• Broad exposure to supporting clients on any of our clientfacing products is an added advantage.

• Good analytical/logical skills and basic level of understanding on OOPS concepts and programming.

• Understanding of different support levels in an organization

• Ability to collect analyze and summarize research

• Flexible to work in Different Shifts to be able to cater to Production Client Issues.

Basic Qualifications:

• Bachelors Degree in Business Economics Computer Science Finance or other relevant field or equivalent practical work experience.

• Indepth product and data knowledge.

• Solid written verbal communication and presentation skills.

• Ability to prioritize and handle multiple projects at once.

• Time and resource management skills a must.

• Client and project management expertise.

• Adept at research practices.

• Working knowledge of SQL and Excel.

• Familiar with API/ Web Services

Preferred Qualifications:

• Experience working with S&P Global clients.

• Working knowledge of Visual Studio.

• Design Thinking preferred.

• Advanced SQL and Excel Knowledge.

• Intermediate Level of exposure on different Relational Databases (eg. SQL Oracle PostgreSQL etc) and SQL query writing.

• Good understanding on Application Testing.

• Good Knowledge on Agile framework

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.