Technical Engineer
Technical Engineer
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Job Description
Position Description:
Job Title: Technical Support Engineer
As part of the Groups Global Transverse Operations platform the Technical Support Engineer is responsible for:
Operational support for applications and some middlewares in production
The Business Application Support (BAS) covers operations on all production applications. Teams will operate 24/7 partly in France and partly in India. The teams will also be responsible for run activities on certain middleware (WMQ Datastage CFT ACE Datapower).
Assumes an advanced role in supporting digital solutions providing excellent customer service and leveraging data. He/she is responsible for managing complex incidents and service requests leading root cause analysis of problems within their scope and using service monitoring tools to proactively ensure application stability and security.
The Technical Support Engineer actively participates in the continuous improvement of applications capitalizing on the knowledge acquired and validating changes before they are implemented.
Key Responsibilities:
Provide 1st and 2ndlevel support for applications and middlewares to ensure smooth business operations.
Respond promptly to service requests and incidents providing detailed solutions or escalations as needed.
Change Management: Participation in the change management process
Problem Management: Participation in the analysis of root causes of incidents
Monitor application performance and perform necessary maintenance and upgrades.
Create maintain and manage knowledge base articles and documentation for internal and enduser support.
Collaborate with crossfunctional teams to improve application functionality and efficiency.
Perform system diagnostics software configuration and basic database queries to resolve issues.
Monitor and report on application metrics including uptime performance and user satisfaction.
Technical Skills
Operating Systems: Proficiency in Windows and Linux
Hardware Knowledge: Familiarity with servers storage devices and other hardware components.
Troubleshooting: Ability to diagnose and resolve software Operating Systems issues.
Scripting and Automation: Skills in scripting languages like Python PowerShell or Bash to automate tasks
Virtualization: Basic knowledge of VMware HyperV or other virtualization technologies
Database Management: Basic knowledge of SQL and database management systems
Middleware good to have basic knowledge: IBM WebSphere MQ IBM ACE Axway CFT IBM Workload Scheduler (TWS) IBM DataStage
ITSM tool knowledge (using ServiceNow)
Interpersonal Skills
Customer Service: Strong communication skills to explain technical issues to nontechnical users
ProblemSolving: Analytical skills to diagnose and resolve issues efficiently
Time Management: Ability to prioritize tasks and manage time effectively
Team Collaboration: Working well with other team members and departments
Adaptability: Willingness to learn new technologies and adapt to changing environments
Additional Skills
Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures
Security Awareness: Understanding of basic cybersecurity principles to protect systems and data
Benefits:
Friendly collaborative work environment with opportunities to make an impact.
Qualifications:
Confirmed experience in IT support
English fluent (B2 C1)
Missions:
Perimeter: All Business application Worldwide in production.
Resolve incident in a short time to give to the Business the best Quality.
To work transversely with other service lines and business entities to meet the key performance indicators.
Continuous improvement by participating to Problem management.
The main activities are:
Contribute to incident resolution service request completion and Change implementation
Participate to patching activities
Collaborate with other service in organizations including external partners.
Shift Structure:
The support team operates 24/7 with shifts organized to ensure continuous coverage.
Shifts are typically 8 hours long with rotations to cover day evening and night shifts.
Flexibility to work weekends and holidays as part of the shift rotation is required.
Skills:
- Database
- Linux
- Python
- ServiceNow
- Windows
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Employment Type
Full-Time
