International Artist Success Manager - DeviantArt
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Job Description
As an Artist Success Manager for DeviantArt youll be responsible for building meaningful relationships with top sellers on the platform ensuring their success and satisfaction. Youll design and implement support programs represent their voice in key decisions and help them maximize the value of DeviantArts products. This role requires excellent communication skills a proactive mindset and a passion for supporting artists. In your daytoday you will:
Design and implement support programs for top sellers including onboarding ongoing support and feedback collection
Build strong relationships with top users gathering feedback and representing their needs in product decisions
Advocate for top users success by addressing their business needs and ensuring satisfaction with DeviantArt products
Collaborate with crossdepartmental teams such as Community Customer Support Marketing and Product Management
Identify and propose new products or services to meet strategic users needs
Communicate product functionalities and value propositions clearly and concisely
Warning: Work environment and duties may expose the successful applicant to imagery or photographs designed to be deliberately offensive obscene and may depict unacceptable or illegal content.
Qualifications :
5 years experience as an Account Manager or Customer Success Manager preferably in eCommerce or consumer web/mobile products
Fluent communication skills in both spoken and written English
Ability to empathize with user needs and deliver tailored solutions
Strong team player and selfstarter ready to shape a newly created team
Ability to collaborate effectively with global teams and drive success
Experience leading a team of account managers an advantage
Additional Information :
Founded in August 2000 DeviantArt is the largest online social network for artists and art enthusiasts and a platform for emerging and established artists to exhibit promote and share their works with an enthusiastic artcentric community. We have over 100 million registered members worldwide and host over 650 million pieces of art on the platform. Our members known as deviants upload tens of thousands of original pieces of art every day everything from painting and sculpture to digital art pixel art films and anime.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
