Deskside Supports L1
Deskside Supports L1
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Job Description
Join HTech Supports as a Deskside Support L1 and be part of a dynamic team that keeps businesses thriving around the globe! Since 2013 weve been at the forefront of technological advancements providing topnotch services in over 50 countries. Here youll work with our skilled engineers and esteemed service partners to deliver unparalleled support from simple smart hands engineering to comprehensive consultative solutions. Your role will involve assisting in datacenter operations unified collaboration and wireless communications ensuring our clients digital transformation journeys are seamless. At HTS we believe in growth teamwork and mutual respect valuing hard work and reliability. If youre passionate about technology and eager to contribute to a company that values social responsibility and trust apply now and help us keep the world connected!
Tasks
Duties/areas of responsibility
The position will involve the following areas of responsibility
Escalating IT issues to the IT manager where necessary
Responsible for managing backups and tape rotation
Diagnosing and resolving technical issues
Undertaking small to mediumsized IT projects as instructed by the IT manager
Providing desktop and server support
Supporting and maintaining MS Server/Desktops and MS Exchange
Setting up and configuring new laptops and desktops
Installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Fault finding to laptops and desktops
Reporting faults and maintaining logs on servers desktops and laptops
Completing internal user moves including phones
Patching of network and phones
Ensuring all logs for equipment and users are maintained
Creating purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements
Provide firstlevel technical support to users by troubleshooting hardware and software issues.
Assist in setting up and configuring desktops laptops and peripheral devices for employees.
Manage and resolve service requests and incidents using the companys ticketing system.
Collaborate with other IT team members to escalate more complex issues when necessary.
Maintain accurate documentation of support activities and user interactions.
Requirements
Preparing documents meeting materials and correspondence
Performing basic administrative support duties as required to meet specific operational objectives
Performing miscellaneous jobrelated duties as assigned by the IT manager
Assisting as required to the IT manager
Providing assistance and support to colleagues in ITrelated matters
Ensuring that a high level of customer service and support is provided to all internal and external customers
Special requirements
Adhering to company protocol as laid out in the Company Handbook
Additional responsibilities as requested by the IT manager
Benefits
It is a freelance position offering competitive pay with allinclusive compensation.
Join HTech Supports as a Deskside Supports L1! Be part of our dynamic team and shape the future of tech across 50 countries. Lets innovate together!
Employment Type
Full Time
