Technical Associate - Service Desk L1
Technical Associate - Service Desk L1
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Technical Associate - Service Desk L1
This role entails providing initial troubleshooting and technical assistance to end-users ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware software and network-related issues delivering quality customer service and maintaining accurate documentation.
Responsibilities
Assist end users through chat sessions addressing their queries and concerns promptly.
Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
Actively troubleshoot hardware operating system (OS) standard office suite and browser-related issues.
Provide hardware support for desktops laptops and mobile phones offering first-level assistance for printers.
Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
Qualifications we seek in you!
Minimum Qualifications
Graduate in any stream
Utilize soft skills such as active listening demonstrating empathy and showing courtesy to enhance customer interactions and support experiences.
Ability to speak to a non-technical audience about technical problems
Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
Preferred Qualifications/ Skills
Good communication skills
Demonstrate proficiency in the following technical skills:
PC/Laptop
Basic Networking
Chrome Edge & Mozilla Firefox
Operating systems
MS Office 2016
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
