Supply Coach for MP Experts

Team:

Education Operations

Manager:

Education Operations Lead Kseniia Barchenko.

Role:

Coach is a fulltime role responsible for designing and delivering impactful learning experiences through various formats including presentations recorded videos webinars podcasts and live training sessions. The role requires a deep understanding of adult learning principles strong communication skills and the ability to adapt to different learner needs and business contexts.

This role serves as a coach and mentor to learners helping them develop specific skills and competencies through guided facilitation active listening and personalized support.

Core Competencies:

• Facilitation Skills: able to lead interactive learning sessions; skilled in managing group dynamics and encouraging participation; proficient in using techniques such as breakout rooms role plays guided discussions and reflection exercises.
• Coaching Skills: listens actively asks powerful questions and creates an atmosphere where learners are willing to grow.
• Instructional Design and Content Development: designs educational presentations that are visually appealing structured and purposedriven; understands how to translate complex topics into accessible learnerfriendly content; comfortable with creating surveys and quizzes; understands or willing to learn about Instructional Design and other L&D techniques.
• Digital Literacy: comfortable with elearning tools (e.g. Canva); comfortable with video editing and screen recording tools for producing ondemand learning materials.
• Communication Skills: delivers information clearly confidently and empathetically; adapts tone and language to suit the audience and learning contexts; provides timely actionable feedback in both group and individual settings.
• Emotional Intelligence Skills: demonstrates empathy patience and industry sensitivity in interactions; builds rapport quickly and fosters psychological safety in learning spaces; uses respectful language with learners; patient with learners. Open to receive feedback as an opportunity to grow and make trainings topnotch.
• Organizational Skills: consistency adaptability time management meeting deadlines planing skills documentation and reporting maintenance.
• Language Proficiency: B2.
• Current Grade as a Supply Expert: Middle.
• Will be a plus: Conducting coaching sessions for Supply Experts for 3 months.

Benefits:

• Flexible schedule: choose at what time to start and end the day but pay attention to team meetings and training schedule.
• Corporate holidays: 11 days per year.
• Vacation: 20 daysoff per year. Going on vacation is allowed ONLY after the completion of the probation period.
• Trustbased short sick leaves: if you feel bad you can take sick leave for 12 days without approving documents. In total you will have 8 sick days per year without a medical certificate and 15 sick days per year with a doctors note.
• Education platform: more than 200 useful recordings of speeches books and links in 14 areas: business data and analytics design health and sports marketing management content corporate culture communication presentation skills negotiation development intelligence development efficiency and jurisprudence.
• Genesis education project: access to management business soft skills school & leadership intensive.

Responsibilities:

Facilitation & Coaching:

• Conduct engaging training sessions workshops and group & 11 coaching sessions in English.
• Apply coaching methodologies to support learner development and behavior change.
• Foster interactive learnercentered and safe environment that promotes participation and reflection without judgement.
• Conduct role plays simulation chat and audio calls reflective practice and mystery shopping.

Instructional Design & Content Creation:

• Develop clear structured visually appealing and purposedriven educational presentations in English aligned with learning objectives and according to the defined course structure.
• Translate complex topics into accessible learnerfriendly content.
• Script design and record & edit training videos tutorials and podcasts for selfpaced learning and microlearning according to defined training methodologies (Instructional Design adult learning principles etc.).
• Ensure all materials reflect the needs of Business Users Brand and Supply Experts.

Training Organization:

• Plan and manage multiple training initiatives deadlines and deliverables.
• Conduct pretraining assessments to identify learning gaps and goals.
• Coordinate stakeholders and resources to execute webinars and coaching sessions smoothly.
• Create and conduct surveys quizzes and other assessments types.
• Maintain documentation and reporting related to learning activities.
• Monitor attendance gather feedback and adjust delivery methods accordingly (with the help of Education Specialists).

Learner Support & Engagement:

• Provide individual and group training sessions to reinforce learning and performance goals.
• Repeating information and overexplaining where needed with patience and without judgement.
• Address questions provide feedback and guide learners toward skill mastery.
• Follow up on learning progress and offer additional resources as needed.

Continuous Improvement & Feedback Integration:

• Analyze feedback and learning outcomes to refine training programs and materials.
• Stay uptodate with learning technologies facilitation trends and coaching practices.
• Constantly aim to improve personal facilitation & coaching skills to ensure effective training delivery.
• Contribute to a culture of continuous learning by sharing best practices and resources.
• Continuously look for opportunities to enhance Supply Experts expertise and act as a proactive professional.

Collaboration & Stakeholder Communication:

• Collaborate closely with Education Operations Lead to ensure alignment with the Business goals as well as the needs of Users Brand and Supply Experts.
• Work closely with Education Operations Supply Operations and Quality Control teams.
• Communicate progress challenges and outcomes of training initiatives to key stakeholders.