Career Coach
Career Coach
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Job Description
ORGANIZATIONAL OVERVIEW
STRIVE is a national leader in workforce development solutions empowering individuals to discover their best future selves through innovative evidence-based career training and holistic lifelong support. STRIVE partners with employers funders and community organizations to close gaps in workforce needs and help local economies thrive. Founded in East Harlem NY in 1984 STRIVE has grown from its roots to now offer programs in locations across the country.
For more than 40 years STRIVE has been a catalyst for economic change and prosperity in underserved communities. Our tuition-free skills and job readiness training one-on-one support and lifetime personal coaching prepare students for careers in high-growth industries such as healthcare construction and logistics. With a proven pathway to possible 80% of STRIVE students graduate 76% attain employment and 70% retain employment long-term.
Looking to the future STRIVE has embarked on an ambitious ten-year growth plan to increase its impact in more locations nationwide aiming to serve up to 10000 individuals each year by 2033.
We meet individuals where they are providing free programs tailored to adults 18 including those impacted by the justice system. At STRIVE there is always a path forward.
See why STRIVE has been the pathway to possible for more than 40 years in our 3-minute mission video.
POSITION SUMMARY
Under the direction of the Program Director the Career Coach is responsible for assisting STRIVE students in navigating STRIVEs education training and employment services; accessing resources to alleviate program participation barriers; making connections to supplemental services to achieve goals related to personal development and career readiness; and maximize the information and resources provided throughout the Career Pathways program.
The Career Coach will provide group and individual support in the areas of goal setting decision-making processing and applying job readiness and life skills content understanding assessment outcomes and more. The Career Coach also will support the participant in identifying education and training opportunities that result in milestone achievements and measurable outcomes for the long-term success of both the program and its students.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and implement effective coaching strategies to help students overcome challenges and barriers to employment and workplace success.
Coordinate supportive services that will assist the participant with ongoing attendance and participation in program activities assessing needs through case management principles and making referrals to community resources as appropriate.
Identify students strengths and advise them on how to use those strengths to secure employment or excel in their chosen career path.
Provide information on suitable career paths based on students skills qualifications interests and experience.
Conduct assessments to gauge students skills and abilities and providing feedback on results.
Develop review and edit participant resumes to ensure trainees are prepared for job interviews and conduct follow-up assessments.
Meet individually and in small groups with students to guide students through the development of an individual or family plan; reinforce curriculum concepts identify short and long-term goals process assessment outcomes and apply learnings to the decision-making process about education and training opportunities.
Coordinate supports that will assist the participant with ongoing attendance and participation in program activities assessing needs through case management principles and making referrals to community resources as appropriate.
Meet regularly with students to reinforce the use of skills learned in job readiness activities through ongoing coaching sessions during the education and training phase of program participation as well as during and after the transition to employment.
Collaborate with program staff to ensure successful selection and referral of students and implement strategies to assess the abilities and barriers to the employment of students to move them to self-sufficiency.
Participate in intake and assessment processes as required including panel interviews.
Encourage and facilitate workshop attendance and resource center access by identifying and reducing barriers.
Develop and implement effective coaching strategies to help students overcome employment-related challenges.
Provide information on suitable career paths based on students skills qualifications interests and experience.
Offer assistance and support for basic to moderate caseloads by assessing needs through case management principles in both group and individual settings.
Coordinate with Job Developer to procure and maintain job retention information with employers on working students.
Provide incremental retention follow-up up to two years on all students who completed training.
Enter and maintain student data in STRIVE cloud-based CRM.
Prepare and submit reports and complete data entry as required.
- High level of comfort using and interpreting data reports to guide program service delivery.
- Commitment to leveraging data and supporting a data-driven culture at STRIVE.
Collect participant documentation and acquire verification as needed including income housing identity to ensure program eligibility (pending funding requirements).
Assist with identifying community providers to participate in resource fairs
Other duties as assigned.
QUALIFICATIONS
A bachelors degree preferred and 1 2 years of case management or related experience
Excellent verbal written and interpersonal communication skills.
Basic proficiency in Microsoft Office Suite
Proficient in entering data into cloud based CRM platforms such as Salesforce Apricot or other comparable platforms.
High level of comfort interacting with and incorporating data reports into service delivery
Commitment to leveraging data and supporting a data-driven culture at STRIVE.
Has proven experience with program planning and coordination
Experience managing several competing obligations and deadlines
Adapts to changing circumstances and goals
Works well in teams and with diverse populations
Accepts and delivers constructive criticism in pursuit of improved performance
Is a critical thinker takes calculated risks and asks good questions
Keen attention to detail and follow-through.
Comfort in diverse business corporate and community settings.
High energy and motivation to help people succeed.
Ability to work independently and as part of a team.
Energetic entrepreneurial and fun!
Strong orientation toward listening to and working with the local community preferred
Self-starter organized in his/her work and produces a high-quality product with minimal supervision
Positive outlook on the changing landscape of workforce development
Experience in public speaking volunteer management and/ or curriculum development preferred
Experience working with human service agencies education institutions workforce development
Sophisticated written and oral communication skills
STRIVE offers a rich benefits package that includes:
Health insurance
Dental insurance
Life insurance
Flexible Spending Accounts (FSA)
Pre-tax Commuter Benefits Program
401k with employer match
20 days of PTO (pro-rated for part-time employees)
Sick leave
Up to $500 annual professional development reimbursement
Paid holidays (including week of Christmas)
Early closing each Friday during the Summers
And numerous additional benefits!
Location: The role will be remote until temporary or permanent location is determined once location is determined role will be five days in-office.
Employment Type
Full-Time
