Customer Service Agent

Hello. Were Haleon. A new worldleading consumer health company. Shaped by all who join us. Together were improving everyday health for billions of people. By growing and innovating our global portfolio of categoryleading brands including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum through a unique combination of deep human understanding and trusted science. Whats more were achieving it in a company that were in control of. In an environment that were cocreating. And a culture thats uniquely ours. Care to join us. It isnt a question.

Customer Service Agent

About the role

The Customer Service Agent plays a critical role in supporting customers in the Consumer Health Care sector by ensuring order accuracy timely delivery and effective resolution of inquiries and issues. This role requires close coordination with internal teams such as Sales Supply Chain and Logistics to deliver excellent customer satisfaction in a fastpaced environment.

Role Responsibilities:

• Ensure customer orders are processed in a timely and efficient manner (placing orders to the SAP system sending the order to the warehouse for realization).

• Manage endtoend order processing (OTC: Order to Cash) from order entry to delivery and invoicing.

• Communicate proactively with customers regarding order status stock availability and delivery timelines.

• Handle complaints product returns and service issues with a solutionoriented mindset.

• Collaborate with commercial supply planning and warehouse teams to ensure seamless execution.

• Monitor and report KPIs such as OTIF (OnTime InFull) order cycle time and customer satisfaction.

• Maintain and update customer master data and check pricing is correct in SAP system.

• Support the implementation of promotions product launches and seasonal campaigns

• Assist with process improvements and customer service initiatives

• Ensure compliance with company policies procedures and quality standards.

Why you

Basic Qualifications:

• 2 3 years experience in similar position.

• Fluent Greek and English language knowledge.

• Service focused and strong customer orientation. Good understanding of Pharmacy industry or FMCG environment.

• Good Excel skills.

Preferred Qualifications:

• ERP competency SAP knowledge is a plus.

• Ability to work independently and use initiative along with problem solving abilitie.

• Ability to build strong effective relationships with all stakeholders customers as well as internal stakeholders.

Please submit your application with a CV in English

Please save a copy of the job description as this may be helpful to refer to once the advert closes.

What we offer:

Haleon offers a dynamic hybrid work model allowing you to achieve a balance between professional and personal life. Enjoy an attractive reward package that includes an annual bonus awards for outstanding performance and recognition for additional achievements and engagement. We prioritize your wellbeing by providing extensive support for worklife balance offering flexible working solutions including the possibility of working from home and engaging in various health and wellbeing activities. Our commitment to diversity is reflected in our open and inclusive environment which welcomes individuals of all backgrounds embracing diversity in gender race ethnicity sexuality disability and any other characteristic. As part of our commitment to your health we provide a private medical package for both employees and their eligible counterparts. Our personalized learning approach ensures continuous growth and development in your professional journey. Join a supportive community that values collaboration and inclusivity and take part in integration events that foster a sense of belonging.

Haleon rewards your contribution with a benefits package depending on each CEE locations. More detailed information will be disclosed at a further stage of recruitment process.

Care to join us. Find out what life at Haleon is really like Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives generates curiosity to create unmatched understanding of each other and promotes fair and equitable outcomes for everyone. Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect listening to different viewpoints supporting our communities and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you we encourage you to explore with our hiring team what the opportunities are.

As you apply we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race color national origin religion sex pregnancy marital status sexual orientation gender identity/expression age disability genetic information military service covered/protected veteran status or any other federal state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process please let your recruiter know by providing them with a description of specific accommodations you are requesting. Well provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.