Margin Services Operations Service Delivery Associate
Margin Services Operations Service Delivery Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Join the rapidlygrowing Margin Services area and help us to continue to be market leaders supporting new business opportunities and regulatory change.
As a Margin Services Operations Service Delivery Associate in the Margin Services Operations Service Delivery (OSD) team you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buyside Derivatives will drive strategic initiatives that shape the future of our business and contribute to the success of our Global a member of the OSD team you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.
Job responsibilities
- Manages incoming and outgoing Client queries related to the endtoend Margin Services function
- Proactively monitors and maintains Operational Service Levels to Clients owning Operational escalations from identification through to remediation.
- Utilises available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model
- Partners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops
- Develops excellent networks of internal Stakeholders across the business
- Contributes to the delivery of key workstreams tasks and projects across the OSD teams collaborating crossregion and crossfunction where required
- Supports Audit Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required
- Coordinates team activities and prepares materials for Town Halls Employee Recognition and strategy working sessions
- Collects and maintains internal resources and documentation on collaboration sites such as SharePoint
- Participates in collaborative initiatives with team members and Management looking for ways to continually simplify improve and add value to existing Operational processes
- Provides reporting analytical communications and project support to MS Operations management
Required qualifications capabilities and skills
- Strong verbal and written communication skills for clear Executive Messaging
- Effective Client Management skills and ability to deliver challenging messages
- Excellent attention to detail and accuracy
- Ability to understand complex models within the financial sphere
- Problemsolving and data analysis
- Strong time management skills and ability to prioritise and work under pressure
- Selfmotivated tenacious and able to work with high degree of independence
Preferred qualifications capabilities and skills - Experience within Collateral or Derivatives
Required Experience:
IC
Employment Type
Full-Time
