Product & Service Delivery Manager
Product & Service Delivery Manager
Posted on :
04-06-2025
Employer Active
1 Vacancy
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Job Description
Duties and Responsibilities
Health Safety Sustainability Environment
- Demonstrate visible safety leadership and reinforce safety priority to staff
- Ensure staff follow all HSSE and quality protocol and processes
Engineering Support Responsibilities
- Serve as a Subject Matter Expert regarding all aspects of SureTec SureView and IPT services.
- Create and deliver high-quality and impactful reports and AARs demonstrating value for clients. Seek feedback to ensure the client is receiving meaningful insight from the reports.
- Analyze and review client performance and consult other experts internally. Outline and deliver recommendations for improvements to the client.
- Actively support ongoing efforts to create and evolve processes surrounding software development operations failure reporting predictive failure and other innovations.
- Work with team and/or client to better understand reporting goals/needs. Continuously evaluate reports for opportunity to provide client with more in-depth useful and impactful data information and / or recommendations.
- Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers operations.
Customer Service and Satisfaction
- Key point of contact in all matters relating to client concerns and needs integrate commercial strategy with Field Advisors/Engineers.
- Work directly with clients to optimize their software and service offerings.
- Ensure delivery of high-quality service technical support and project management by working closely with Field Advisors/Engineers.
- Accountable for soliciting tracking and reporting customer feedback via approved system/methods.
- Build and strengthen client relationships to achieve long-term partnerships.
- Upsell and cross-sell IPT products and service offerings to clients.
- Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services.
Personnel Management
- Manage and clearly document team performance and delivery
- Address unsatisfactory performance or behavior promptly following HR processes
- Ensure adherence to departmental company and HR processes and policies
General Responsibilities
- New business generation: cultivate and convert leads yielding new business for IPT.
- Develop & execute client development plans and strategies annually. Report KPIs and updates against the plan. Ensure problems and challenges are visible to management and resolved in a timely fashion.
- Foster and maintain current customer relationships and ensure new relationships are built throughout customers organizations.
- Increase revenue with current clients by expanding product offerings and/or IPTs footprint in new operating groups/regions for existing customers
- Offer outstanding customer service when fielding client requests and ensure suggestions for improvement are captured and implemented to including regular solicitation and documentation of customer feedback to drive product development.
- Introduce new technologies and product offerings to customers via presentations lunch and learns and other marketing efforts.
- Ensure delivery of high-quality service technical support and project management to IPT clients.
- Provide technical insight to data science product and other departments as requested based on first-hand field and product experience.
- Proactively collaborate with data science product operations and business development to identify ways to optimize client software and service experience.
- Serve as a project manager for key initiatives ensuring thorough communication between IPT and the client and successful initiative adoption. Deliver internal training focusing on lessons learned.
- Participate in events to market and promote the company and products such as seminars trade shows and other industry events such as SPE and IADC conferences and work groups
- Exhibit exemplary data management for client record-keeping and corporate knowledge retention. Maintain accurate client records keeping track of any contract updates and renewals.
- Coordinate efforts to standardize the creation storage and modification of all operations-related documentation.
- All other duties assigned.
Qualifications :
Preferred Requirements
- Minimum of 5 years experience working drilling completions intervention and P&A projects.
- Minimum of 2 years at IPT with hands-on software experience or other equivalent work experience.
- Bachelors degree in engineering from accredited university.
- The ability to include nights/weekends and work extended hours is required.
- Must be able to travel as needed to rig site and client offices.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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