Planner/Works Programmer, Planner
Planner/Works Programmer, Planner
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Salary Not Disclosed
1 Vacancy
Job Description
Planner
Milton Keynes
Full Time Permanent
Salary up to 28381.50 per annum.
We are the largest provider of repairs and maintenance and regeneration services across the UK. Mears provide tailored rapidresponse and planned maintenance services through partnering arrangements with more than 70 local authorities Arms Length Management Organisations and Housing Associations.
About the Role:
As a Planner you will be working in a stable and profitable contract delivering excellent service and support through our local teams who understand the importance of working together for the local community. This local contract covers Redbridge council within the social housing sector.
A Planner within our Milton Keynes branch. You will be doing admin duties WIP management will be taking and receiving call receiving and responding email raising repairs planning works ensuring operatives have a full diary of jobs every day liaising with operatives and subcontractors ensuing all the followon work required and plan in if operatives need to go back to site.
Day to day duties:
- Support the scheduling of operative and subcontract resource to ensure effective resource management delivery of a customer focussed repairs service and that performance targets are met / achieved.
- Ensure IT systems are operated effectively operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
- Ensure repairs are monitored and updated on an ongoing basis in relation to job status including jobs raised booked within target time cancelled works orders repairs without appointments overdue jobs and all follow on jobs are actioned by the end of each day.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users clients and both internal/external stakeholders This includes but is not limited to appearance company ID maintaining a high standard of Health & Safety requirements.
- A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
- Work with all team members including administrators operatives supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
- Follow and support policies procedures initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners covering any absences and attend informal and formal company & client meetings and training sessions as required.
Role Criteria:
- Previous experience in Planning
- Experience in Diary management
- Experience with working in call centre
- Good Customer Service Skills
- Experience of working in a pressurised environment and dealing with challenging situations
- Good time management planning & organisational skills.
- Good on computerised systems.
- Good written verbal questioning & interpersonal skills.
- Strong customer experience ethos.
All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you.
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.
- Staff perks with Mears Rewards discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much more.
- Family friendly policies
Apply below or to discuss your application further; contact:
Laura Bourne ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.
At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Employment Type
Full-Time
