Enrolment & Compliance Team Leader
Enrolment & Compliance Team Leader
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Job Description
Our client a dynamic and valuesdriven education provider is seeking a proactive and detailoriented Enrolment & Compliance Team Leader to oversee the daytoday delivery of their enrolment and compliance function. This is an exciting opportunity to lead a highperforming team that supports the organisation s apprenticeship and adult learning programmes ensuring exceptional customer service robust compliance and efficient learner onboarding.
Key Responsibilities
Team Leadership
Supervise a team of enrolment administrators and compliance officers.
Provide training coaching and support to ensure staff meet performance expectations.
Set and monitor team KPIs aligned with enrolment targets and compliance standards.
Promote a culture of accountability continuous improvement and learnerfocused service.
Operational Oversight
Coordinate the smooth and compliant enrolment of learners across all funded programmes.
Maintain oversight of documentation eligibility checks and learner data input.
Monitor weekly enrolment positions against commercial and operational targets.
Identify and implement improvements to streamline enrolment processes.
Compliance Management
Ensure all enrolments meet ESFA and internal regulatory standards.
Liaise with awarding organisations and funding bodies to address any compliance issues.
Conduct internal audits and support the wider team during external audits or inspections.
Customer Service Excellence
Act as a senior point of contact for employer and learner enquiries relating to enrolment.
Ensure timely clear and professional responses from the enrolment team.
Uphold a positive learner and employer experience throughout the onboarding process.
CrossTeam Collaboration
Work closely with sales curriculum and quality teams to ensure accurate handovers.
Contribute to team meetings planning sessions and organisationwide improvements.
Provide accurate reporting and MI to support strategic planning.
Requirements
Experience in a compliance or enrolment role within apprenticeships adult education or further education.
Previous experience supervising or mentoring colleagues within an admin or compliance setting.
Working knowledge of ESFA funding rules ILR data requirements and audit processes.
High level of accuracy and attention to detail.
Excellent communication and customer service skills.
Familiarity with CRM or learner management systems and confident in Excel.
A proactive and organised approach to workload management.
Method of Working
Our client expects all staff to work collaboratively and professionally upholding the values of integrity innovation and inclusivity.
Safeguarding Commitment
Our client is committed to safeguarding and promoting the welfare of all learners and expects staff to share this commitment. All roles are subject to enhanced DBS checks.
Equal Opportunities
Our client is proud to be an equal opportunities employer and welcomes applications from all sections of the community.
Rewards & Benefits
22 days holiday plus bank holidays
Extra day holiday per year of service (up to 25 days)
Access to Life & Progress Employee Assistance Programme
Performance awards and recognition
Annual staff conference
Dressdown Fridays
MIS, Management information, admin, compliance, audit
Education
Assessor" or "pgce" or "pgcse" or "DTLLS" or "CTLLS" or "PTLLS" or "Preparing to teach in the life long learning sector" or "L3 certificate in education" or "L4 certificate in education " or "L4 certed" or "L3 certed" or "L 3 cert education" or "Cert education" or "pgce" or "pgcse" or "QTS " or "Qualified teacher status" or "CAVA" or "Lecturer" or "" or "petals" or "A1" or "D32/D33" or "TQUK Level 3 Award
Employment Type
Full Time
