Director of Process Excellence
Director of Process Excellence
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1 Vacancy
Job Description
Capital One is seeking a collaborative and innovative Process leader whos passionate about creating and scaling Operational Processes that dramatically change the way our customers and associates interact with us. This role will be accountable for owning and delivering on our approach to Process Excellence and Risk Management in Operations to enable the delivery of consistent and efficient customer outcomes at scale as the successful candidate will also be responsible for owning our approach to Operational risk and compliance.
As Director of Process Excellence you will be responsible for leading a team of professionals and act as a thought leader working across Operations to shape the approach to design management and improvement of critical business processes to ensure Capital Ones continued stability and success. You will be expected to drive organisational change to better manage risk in an open collaborative environment where new ideas and solutions are both welcomed and rewarded. In this role you will apply your strategic thinking problem solving collaboration and communication skills to lead initiatives which deliver strategic improvements to process management and reporting.
What youll do
You will be accountable for multiple business critical processes and the teams responsible for these ensuring that effective monitoring insight and continuous improvement is in place through a dataled approach.
Build a compelling vision for Process Excellence that inspires teams across the UK business
Leverage synergies between intent execution governance and technology to deliver an industry leading Operations function
Investigate and invest in solutions and processes that accelerates Capital Ones Operations strategy
Build and mentor a highperforming process team of 35 people fostering an innovative and open culture
Engage with internal and external stakeholders including regulatory bodies as needed to ensure our approach to process meets all required standards
Influence senior stakeholders Internal customers & our Enterprise partners to deliver on our operational strategy
Represent Operations process performance at key businesswide committees
Lead and be the voice for Process Excellence across our UK Business
Be accountable for the ongoing relationship with multiple key operational suppliers
Additional responsibilities include:
Supporting partnering and interacting with internal business clients including Risk Compliance Legal Enterprise Risk Management Operational Risk Management and Audit
Analysing information to proactively identify risks trends and process improvements; supports reporting on risk & process topics to senior management
Staying current on the changing regulatory environment and understand the impacts to your businesses
What youll bring
You are an accomplished process leader with a passion for transformation with experience in a large complex organisation that is heavily data and customer focused. Additionally you will bring:
Experience in financial services as well as a good working knowledge of UK regulations.
Demonstrable ability to develop a vision and drive the execution of that vision to deliver results through process excellence
Excellent partnership skills to leverage the capabilities of technology product and business partners and possess the confidence to influence executive leadership and various internal stakeholders
Strong business judgment strategic orientation and communication skills are essential
The candidate will possess excellent communication skills and an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders)
A proven track record of leading teams with the ability to remove obstacles and hold people accountable for achieving challenging business results that deliver substantial value
A track record of developing a high performing and cross functional team of process professionals
Financial services or technology industry experience
An understanding of UK regulatory landscapes and consumer lending
Where and how youll work
This is a permanent position based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
Were big on collaboration and connection so youll be based in one of our offices 3 days a week on Tuesdays Wednesdays and Thursdays.
Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.
Whats in it for you
Bring us all this and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including seasonticket loans cycle to work scheme and enhanced parental leave
Openplan workspaces and accessible facilities designed to inspire and support you. Our Nottingham headoffice has a fullyserviced gym subsidised restaurant mindfulness and music rooms.
Year after year weve been recognised as a great place to work. In 2025 Capital One was ranked 15th in the UKs Best Workplaces list
What you should know about how we recruit
We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:
REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies
OutFront to provide LGBTQ support for all associates
Mind Your Mind signposting support and promoting positive mental wellbeing for all
Women in Tech promoting an inclusive environment in tech
EmpowHER network of female associates and allies focusing on developing future leaders particularly for female talent in our industry
If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Director
Employment Type
Full-Time
